BlueSpice vs Support Hero
BlueSpice
bluespice.comSupport Hero
supporthero.comSide by side
| Figure | BlueSpice | Support Hero |
|---|---|---|
| Price from | €4.50/mo | $49/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 7 | 8 |
| Spec score · Knowledge base software | 9.1 (#4) | 8.4 (#49) |
| Publishing audience | both | both |
| Content analytics | Yes | Yes |
| Custom domain | Yes | Yes |
| Free plan | Yes | No |
| Integrations | BlueSpice integrates applications and connects to infrastructure | Pricing lists Drift, Freshchat, Intercom, Zopim, Kissmetrics, Salesforce, and Segment integrations across its plans. |
| SSO support | Yes | Yes |
| Version history | Yes | Yes |
Plans
BlueSpice
- BlueSpice freeFree
- BlueSpice pro Cloud€4.50 a month
- BlueSpice farm Cloud€8.50 a month
- BlueSpice pro On PremisesPrice not published
- BlueSpice farm On PremisesPrice not published
- BlueSpice farmPrice not published
- BlueSpice proPrice not published
Support Hero
- Small$49 a month
- Medium$99 a month
- Large$199 a month
- EnterprisePrice not published
- Small Plan$49 a month
- Medium Plan$99 a month
- Large Plan$199 a month
- Enterprise PlanPriced on request
In their own words
BlueSpice
BlueSpice is wiki and knowledgebase software for companies that need to share know-how, responsibilities, processes, and current documentation. Teams can edit company knowledge simultaneously, with access managed through company-wide user administration. Features include workflows, forms, permissions, manuals, versioning, templates, import and export, and subwikis. The free distribution includes important business features; pro and farm editions are also available. Hosting choices listed include cloud, on premises, Docker, and virtual machines. Cloud availability is listed as 99.9%. BlueSpice connects applications and infrastructure, and its AI chatbot can be used in Teams, Slack, or Rocket.Chat. Migration experts support moves from MediaWiki, Confluence, SharePoint, Office, and other platforms. Support options include community and professional support and annual service packages. BlueSpice is a brand of Hallo Welt! GmbH, founded in 2007 and headquartered in Regensburg, Germany. BlueSpice pro Cloud starts at €4.50/user/mo (annual); farm Cloud starts at €8.50/user/mo. A 30-day trial is listed.
Support Hero
Support Hero has no write-up on Specifiction yet; its figures are above.