boost.ai vs Haptik
boost.ai
boost.aiHaptik
haptik.aiSide by side
| Figure | boost.ai | Haptik |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 0 | 1 |
| Spec score · AI Agents for Customer Support Software | 7.8 (#9) | 7.9 (#8) |
| Spec score · Enterprise AI Chatbots Software | 7.7 (#9) | 7.9 (#7) |
| Spec score · Voicebot Software | 7.7 (#14) | 7.8 (#12) |
| Spec score · Conversational Chatbots Software | 7.8 (#15) | 7.8 (#16) |
| Spec score · Conversational AI Platforms | 7.7 (#27) | 7.9 (#21) |
| Spec score · Chatbot Builders | 7.7 (#173) | 8.1 (#105) |
| Headquarters | A 2021 company announcement says boost.ai was headquartered in Stavanger, Norway. | Mumbai, Maharashtra, India |
| Human handoff | Agents can hand conversations to human staff with the conversation context and transcript. | The platform includes an omnichannel agent inbox and escalation of complex conversations to human agents. |
| Integrations | The integrations page groups connections into communication channels, contact center, authentication, utility, and voice categories. | The integrations page lists channels and services including WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. |
| Product | boost.ai is a no-code conversational AI platform for automating customer service and internal support. | Haptik offers conversational AI agents designed to improve customer experiences at enterprise scale. |
| Security | The security page lists segregated single-tenant environments, encryption in transit and at rest, two-factor authentication, SSO, IP allowlisting, and penetration testing. | Haptik says its AI Agent platform complies with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, and is independently audited by BDO India LLP. |
Plans
In their own words
boost.ai
boost.ai is a conversational AI platform for automating customer service and internal support. Its no-code conversation builder creates flows without coding, while a hybrid architecture combines natural language understanding, generative AI, and agentic capabilities. Agents can plan, decide, and act across connected channels and enterprise systems, and multiple agents can hand work to one another through contextual, generative, and rule-based routing. Supported channels include voice, phone, web chat, and messaging, with multilingual support and human handoff. Tools simulate interactions, test voice calls, track KPIs, and analyze conversations. Chat features include proactive campaigns, built-in human chat, and analytics with ratings, tags, and filters. Integrations cover communication channels, contact centers, authentication, utilities, and voice, including Genesys and Vonage. boost.ai, founded in Norway in 2016 and headquartered in Sandnes, serves regulated industries. Pricing is available on request and no free plan is listed.
Haptik
Haptik provides conversational AI agents for enterprise customer service, sales, bookings, and lead qualification. Agents can be deployed across web, chat, and voice, and a visual flow builder supports their creation. Voice agents handle phone queries with intent detection and context-aware responses in more than 100 languages. Teams can select models including GPT, Llama, and Claude, and connect agents to knowledge from PDFs, DOCX, PPTX, CSV files, and websites using multiple retrieval systems. Custom dashboards track agent performance, including first-time resolution, customer satisfaction, and NPS; human handoff is also available. Listed integrations include WhatsApp, Instagram, Facebook Messenger, Shopify, HubSpot, Zendesk, Salesforce, Freshdesk, Stripe, and Razorpay. Haptik describes capacity for 200,000 concurrent users and 99.9% uptime, and says customers receive a dedicated Customer Success Manager. It lists compliance with ISO, GDPR, CCPA, CPRA, CyberGRX, and FIPS 140-2, with independent auditing by BDO India LLP. Founded in 2013, the company is headquartered in Mumbai and is part of Jio Platforms Limited. Pricing is on request.