boost.ai vs Parloa
boost.ai
boost.ai
Parloa
parloa.comSide by side
| Figure | boost.ai | Parloa |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 1 |
| Spec score · AI Agents for Customer Support Software | 7.8 (#9) | 6.9 (#21) |
| Spec score · Enterprise AI Chatbots Software | 7.7 (#9) | 6.9 (#15) |
| Spec score · Customer Service Voicebots | 7.7 (#11) | 7.0 (#21) |
| Spec score · AI Customer Service Agents | 7.7 (#22) | 7.0 (#37) |
| Spec score · Voicebot Software | 7.7 (#14) | 7.0 (#24) |
| Spec score · AI Voice Agents | 7.8 (#17) | 7.1 (#26) |
| Spec score · Conversational AI Platforms | 7.7 (#27) | 7.0 (#35) |
| Human handoff | Agents can hand conversations to human staff with the conversation context and transcript. | Parloa supports escalation to a human with the conversation transcript and context attached through integrations such as Zendesk and Salesforce Service Cloud. |
| Integrations | The integrations page groups connections into communication channels, contact center, authentication, utility, and voice categories. | Parloa says it offers more than 50 production-tested native integrations and lists connections including Salesforce, Zendesk, ServiceNow, SAP, OpenAI, Anthropic, and Google Gemini. |
| Product | boost.ai is a no-code conversational AI platform for automating customer service and internal support. | Parloa describes its product as an AI Agent Management Platform for enterprise customer experience. |
| Security | The security page lists segregated single-tenant environments, encryption in transit and at rest, two-factor authentication, SSO, IP allowlisting, and penetration testing. | Parloa lists ISO 27001, SOC 2 Type 1 and 2, PCI DSS, HIPAA, DORA, GDPR, and EU AI Act among its compliance standards. |
Plans
In their own words
boost.ai
boost.ai is a conversational AI platform for automating customer service and internal support. Its no-code conversation builder creates flows without coding, while a hybrid architecture combines natural language understanding, generative AI, and agentic capabilities. Agents can plan, decide, and act across connected channels and enterprise systems, and multiple agents can hand work to one another through contextual, generative, and rule-based routing. Supported channels include voice, phone, web chat, and messaging, with multilingual support and human handoff. Tools simulate interactions, test voice calls, track KPIs, and analyze conversations. Chat features include proactive campaigns, built-in human chat, and analytics with ratings, tags, and filters. Integrations cover communication channels, contact centers, authentication, utilities, and voice, including Genesys and Vonage. boost.ai, founded in Norway in 2016 and headquartered in Sandnes, serves regulated industries. Pricing is available on request and no free plan is listed.