boost.ai vs PolyAI
boost.ai
boost.ai
PolyAI
poly.aiSide by side
| Figure | boost.ai | PolyAI |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 0 | 1 |
| Spec score · AI Agents for Customer Support Software | 7.8 (#9) | 6.9 (#22) |
| Spec score · Enterprise AI Chatbots Software | 7.7 (#9) | 6.8 (#16) |
| Spec score · Customer Service Voicebots | 7.7 (#11) | 6.9 (#26) |
| Spec score · AI Customer Service Agents | 7.7 (#22) | 6.9 (#40) |
| Spec score · Voicebot Software | 7.7 (#14) | 6.9 (#26) |
| Spec score · AI Voice Agents | 7.8 (#17) | 7.0 (#27) |
| Spec score · Conversational AI Platforms | 7.7 (#27) | 6.9 (#37) |
| Integrations | The integrations page groups connections into communication channels, contact center, authentication, utility, and voice categories. | PolyAI offers pre-built integrations, a self-serve Connect Portal, and open APIs; its integration catalog lists 130+ integrations. |
| Product | boost.ai is a no-code conversational AI platform for automating customer service and internal support. | PolyAI builds dialog agents to handle enterprise customer conversations, with the goal of resolving them without escalation. |
| Security | The security page lists segregated single-tenant environments, encryption in transit and at rest, two-factor authentication, SSO, IP allowlisting, and penetration testing. | PolyAI lists SOC 2 Type 2, ISO 27001, PCI DSS, GDPR, and HIPAA certifications or compliance credentials on its security page. |
Plans
In their own words
boost.ai
boost.ai is a conversational AI platform for automating customer service and internal support. Its no-code conversation builder creates flows without coding, while a hybrid architecture combines natural language understanding, generative AI, and agentic capabilities. Agents can plan, decide, and act across connected channels and enterprise systems, and multiple agents can hand work to one another through contextual, generative, and rule-based routing. Supported channels include voice, phone, web chat, and messaging, with multilingual support and human handoff. Tools simulate interactions, test voice calls, track KPIs, and analyze conversations. Chat features include proactive campaigns, built-in human chat, and analytics with ratings, tags, and filters. Integrations cover communication channels, contact centers, authentication, utilities, and voice, including Genesys and Vonage. boost.ai, founded in Norway in 2016 and headquartered in Sandnes, serves regulated industries. Pricing is available on request and no free plan is listed.