BotSailor vs WhatsApp
BotSailor
botsailor.comSide by side
| Figure | BotSailor | |
|---|---|---|
| Price from | $6/mo | Free |
| Free plan | Yes | Yes |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 15 | 4 |
| Spec score · WhatsApp Business API Providers | 9.3 (#3) | 8.3 (#8) |
| Founded | 2021 | 2009 |
| Headquarters | Rajshahi, Bangladesh | LinkedIn lists WhatsApp headquarters at Menlo Park, California. |
| Rating on Capterra | 3.0 out of 5 from 2 reviews. | 4.7 out of 5 from 16,467 reviews |
| Rating on G2 | 4.5 out of 5 from 2 visible reviews; G2 says there are not enough reviews for buying insight. | 4.6 out of 5 from 247 reviews |
| Rating on GetApp | 3.0 out of 5 from 2 reviews. | 4.7 out of 5 from 16.4K reviews |
| Support | The maker provides a support desk and contact channel, and says technical experts are available to assist. | The developer hub lists troubleshooting, FAQs, API status, a developer community forum and contact support. |
| What it does | BotSailor is a cloud platform for AI-powered customer engagement, chatbot automation, broadcasting, commerce and team inbox workflows across WhatsApp, Instagram, Facebook Messenger, Telegram and websites. | WhatsApp is a messaging and voice-over-IP service for text, voice and video calls, media, files and locations. |
Plans
BotSailor
- FreeFree
- Premium 1K$8.99 a month
- Premium 500 (Pro)$10.99 a month
- Premium 2K$12.59 a month
- Premium 1K (Pro)$14.99 a month
- Premium 2K (Pro)$20.99 a month
- Premium 1K Quarterly$22.48, paid once
- Premium 3K (Pro)$25.99 a month
- Premium 5K (Pro)$40.99 a month
- Premium 1K Yearly$71.95 a year
- WhatsAppFree
- WhatsApp Business appFree
- WhatsApp MessengerFree
- WhatsApp Business PlatformPriced on request
In their own words
BotSailor
BotSailor is an AI-powered customer engagement and automation platform for sales, support, marketing, and commerce. It handles conversations across WhatsApp, Instagram, Facebook Messenger, Telegram, and website chat. AI agents can use business knowledge, collect information, route conversations, trigger automations, call APIs, or hand discussions to people. The platform also provides visual chatbot flows, broadcasts, follow-up sequences, lead capture, social automation, and a shared team inbox. Commerce connections to Shopify, WooCommerce, and Salla support product discovery, cart recovery, order notifications, payment journeys, and post-purchase support. Listed integration options include Google Sheets, webhooks, WPForms, Elementor, Google Forms, HTTP API, Shopify, and WooCommerce. Its REST API covers messaging, subscriber management, chatbot flows, team and reseller accounts, catalogs, labels, sequences, and AI integration, using API-key authentication. BotSailor offers white-label and reseller solutions. The Free plan is free and includes 200 subscribers and 200K AI tokens per month. The listed Premium 1K plan costs $14.99 a month and includes 1K subscribers and 2M AI tokens per month. Third-party messaging providers may charge separately.
WhatsApp is a free messaging and calling app for Android, iOS, macOS, web, and Windows. Users can exchange text, photos, videos, documents, and location, and make voice calls. Voice and video calls are end-to-end encrypted, have no time limits, and work one-to-one or in groups across iOS, Android, and web; group calls support up to 32 people. Calls can also be made in a browser. WhatsApp says end-to-end encryption keeps personal messages and calls private from others, including WhatsApp. Privacy controls include locked chats, disappearing messages, encrypted backups, online-visibility settings, and blocking unknown callers. Users can report messages, people, or businesses, and block contacts. Up to four devices can be linked to a primary phone, which is required to register an account and link new devices. Minimum requirements listed include Android OS 6.0, iOS 15.1, macOS 12.1, and Windows 10 or newer; iPadOS 15.1 is also listed. Data charges may apply, and calls use an internet connection. WhatsApp Business helps businesses showcase products and services and build customer relationships.