Brand24 vs SocialCX
Brand24
brand24.comSocialCX
socialcx.appSide by side
| Figure | Brand24 | SocialCX |
|---|---|---|
| Price from | $249/mo | $99/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Plans published | 6 | 5 |
| Spec score · Social Media Listening Software | 9.0 (#3) | 7.8 (#35) |
| Alert channels | Email,Slack,Microsoft Teams,in-app,mobile push notifications | email,Slack |
| Free plan | No | Yes |
| Historical data | 1 | 1 |
| Integrations | Brand24 lists integrations with Slack and Microsoft Teams and provides API access and an MCP server. | SocialCX says it connects to Slack, Zapier, and email for alerts and morning briefs. |
| Monitoring coverage | Brand24 tracks mentions across more than 25,000,000 sources, including social media, news sites, blogs, forums, review platforms, and podcasts. | It monitors social media, news, blogs, forums, and reviews across 100+ countries and 80+ languages. |
| Tracked query limit | 3 | 15 |
| Sentiment analysis | Yes | Yes |
| Support | Enterprise clients receive personalized onboarding, tailored training, regular progress reviews, a dedicated Customer Success Manager, and quarterly business reviews. | Priority support and an SLA are listed as plan features in the pricing comparison. |
Plans
Brand24
- Individual$249 a month
- Team$349 a month
- Pro$499 a month
- Business$699 a month
- Enterprise$1,499 a month
- Enterprise$17,988 a year
SocialCX
- FreeFree
- EnterprisePrice not published
- Starter$99 a month
- Growth$299 a month
- CustomPriced on request
In their own words
Brand24
Brand24 monitors conversations about brands, competitors, and topics across social media and the wider web. It tracks mentions across more than 25 million sources, including social networks, news sites, blogs, forums, review platforms, and podcasts. Coverage includes Facebook, Instagram, X, LinkedIn, Reddit, YouTube, TikTok, Twitch, Medium, and Quora. Analytics include sentiment analysis, influencer scoring, trend charts, Presence Score, reach, engagement, and topic analysis; AI tools include Insights, Events Detection, Brand Assistant, and Smart Context Search. Alerts can go to email, Slack, Microsoft Teams, in-app notifications, or mobile push. Reports can be produced in PDF, CSV, PPTX, and Excel formats, with daily and weekly options. It offers Android, iOS, web, desktop, and API access; the installable app requires an internet connection. Individual costs $199 per month billed annually and includes three keywords. A 14-day trial is available, but there is no free plan.