Brevo Conversations vs EngageBay

Brevo Conversations provides website chatbot and live-agent chat, visitor tracking, and omnichannel chat channels. It is available on the web, iOS, and Android. The free plan costs nothing and includes one user, with no credit card required and no time limit. The Pro plan costs $15 a month, charges an additional $15 per month per user, and supports up to 10 users. The listed email capabilities include a monthly send limit of 5000 /mo, inbound email, delivery event webhooks, SMTP relay, email templates, and a dedicated IP option. These email functions sit alongside its conversation features for teams considering both sets of requirements. The product is freemium, with paid access listed from $15/user/mo. Its maker is based in Paris, France, and was founded in 2012. The plan information lists one included agent seat on Free; teams that need more users should account for Pro’s per-user charge and 10-user ceiling.

EngageBay is a browser-based CRM and marketing platform with a visual sales pipeline, email marketing, live chat, and helpdesk. Its free plan is not a trial, requires no credit card, and covers teams of up to 15 members. The listed free features include 250 contacts and companies and 1,000 branded emails per month. The platform also offers marketing and workflow automation, lead scoring, audience segmentation, landing pages, forms, and A/B testing. Contacts can be imported from HubSpot, Salesforce, or CSV files, and EngageBay lists more than 250 business-tool integrations. Its AI chatbot can be trained on a knowledge base, files, and links. Support is available through live chat and email, with guided onboarding, video tutorials, and free onboarding support. Basic is $11.04 per month when paid yearly; Growth is $42.49 per user per month and Pro is $67.99 per user per month. Pro includes up to 10,000 contacts; for more, users must contact the team.