Brevo Conversations vs Helplexa
Brevo Conversations
brevo.comHelplexa
helplexa.comSide by side
| Figure | Brevo Conversations | Helplexa |
|---|---|---|
| Price from | $15/mo | £14.99/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 2 |
| Spec score · Live chat software | 9.3 (#6) | 8.3 (#33) |
| Included agent seats | 1 | 2 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | Yes |
| Headquarters | Paris, France | London, United Kingdom |
| Integrations | Official integration documentation lists WordPress, WooCommerce, Shopify and PrestaShop plugins, while Conversations channels include Facebook Messenger, Instagram Direct, WhatsApp and email. | The integrations page lists Instagram, Facebook Messenger, Wix, WooCommerce and WordPress, and labels HubSpot, Stripe, Calendly, Slack and Microsoft Teams as beta. |
| Live agent chat | Yes | Yes |
| Mobile apps | Brevo provides Conversations apps for Android and iOS, with settings synchronized between mobile and desktop; only one device can be used at a time. | Helplexa says its iOS and Android apps provide push notifications, message replies and conversation assignment. |
| Security and privacy | Brevo says archived personal data is encrypted, stored separately, purged after retention periods and covered by GDPR breach notification commitments within 72 hours of detection. | Helplexa says it uses access controls, least-privilege practices, encryption where appropriate and monitoring; it says its servers are hosted in the EU and that it does not sell personal data. |
Plans
Brevo Conversations
- FreeFree
- Pro$15 a month
- FreeFree
- Conversations Pro$15 a month
In their own words
Brevo Conversations
Brevo Conversations provides website chatbot and live-agent chat, visitor tracking, and omnichannel chat channels. It is available on the web, iOS, and Android. The free plan costs nothing and includes one user, with no credit card required and no time limit. The Pro plan costs $15 a month, charges an additional $15 per month per user, and supports up to 10 users. The listed email capabilities include a monthly send limit of 5000 /mo, inbound email, delivery event webhooks, SMTP relay, email templates, and a dedicated IP option. These email functions sit alongside its conversation features for teams considering both sets of requirements. The product is freemium, with paid access listed from $15/user/mo. Its maker is based in Paris, France, and was founded in 2012. The plan information lists one included agent seat on Free; teams that need more users should account for Pro’s per-user charge and 10-user ceiling.