Helplexa

Spec sheet

Product

Helplexa combines website live chat and customer messages from channels such as Instagram and Facebook Messenger in a shared inbox.Read 11 Oct 2026 · helplexa.com

Free plan

YesRead 23 Sep 2026 · helplexa.com

Integrations

The integrations page lists Instagram, Facebook Messenger, Wix, WooCommerce and WordPress, and labels HubSpot, Stripe, Calendly, Slack and Microsoft Teams as beta.Read 11 Oct 2026 · helplexa.com

Mobile apps

Helplexa says its iOS and Android apps provide push notifications, message replies and conversation assignment.Read 11 Oct 2026 · helplexa.com

Support

The Free plan includes email support; Starter includes email and chat support.Read 11 Oct 2026 · helplexa.com

Headquarters

London, United KingdomRead 28 Sep 2026 · helplexa.com

Company

The site identifies Help Technologies Limited, company number 16794762, trading as Helplexa, as registered in England and Wales.Read 11 Oct 2026 · helplexa.com

Chat channels

omnichannelRead 23 Sep 2026 · helplexa.com

Chat widget

The live chat widget supports real-time conversations, proactive nudges and offline message capture.Read 11 Oct 2026 · helplexa.com

Conversation retention

Conversation transcripts are retained for 30 days on Free and 90 days on Starter, after which Helplexa says they are deleted or anonymised automatically.Read 11 Oct 2026 · helplexa.com

Dedicated chat page

Each workspace gets a unique chat URL that businesses can share with customers without having a website.Read 11 Oct 2026 · helplexa.com

Ecommerce

Wix and WooCommerce connections let agents search a live product catalogue and share product cards with prices and stock status in conversations.Read 11 Oct 2026 · helplexa.com

Help centre

Helplexa's public help centre offers setup guides, troubleshooting articles and answers to common questions.Read 11 Oct 2026 · helplexa.com

Included agent seats

2Read 23 Sep 2026 · helplexa.com

Live agent chat

YesRead 23 Sep 2026 · helplexa.com

Security and privacy

Helplexa says it uses access controls, least-privilege practices, encryption where appropriate and monitoring; it says its servers are hosted in the EU and that it does not sell personal data.Read 11 Oct 2026 · helplexa.com

Team inbox

The workspace supports conversation assignment, teams, status management, search and filtering, and internal notes.Read 11 Oct 2026 · helplexa.com

Website chatbot

YesRead 23 Sep 2026 · helplexa.com

WhatsApp status

The pricing and integrations pages mark WhatsApp Business as coming soon.Read 11 Oct 2026 · helplexa.com

Plans and prices

Every Helplexa plan and price →

Where Specifiction places it

• Live chat software#33 of 948.3