Freshchat vs Helplexa
Freshchat
freshworks.comHelplexa
helplexa.comSide by side
| Figure | Freshchat | Helplexa |
|---|---|---|
| Price from | $19/mo | £14.99/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | — |
| Plans published | 4 | 2 |
| Spec score · Live chat software | 9.4 (#1) | 8.3 (#33) |
| Included agent seats | 10 | 2 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | Yes |
| Headquarters | San Mateo, California, United States | London, United Kingdom |
| Integrations | Freshchat lists Shopify, Salesforce, Slack, Jira, and Five9 as featured integrations and says the Freshworks Marketplace has 1,000+ ready-to-install integrations. | The integrations page lists Instagram, Facebook Messenger, Wix, WooCommerce and WordPress, and labels HubSpot, Stripe, Calendly, Slack and Microsoft Teams as beta. |
| Live agent chat | Yes | Yes |
| Mobile apps | Freshchat has iOS and Android apps that let agents respond, assign conversations, add private notes, resolve chats, and receive push notifications. | Helplexa says its iOS and Android apps provide push notifications, message replies and conversation assignment. |
| Support | Freshchat provides support through phone, live chat, email, community forums, and a knowledge base. | The Free plan includes email support; Starter includes email and chat support. |
| Team inbox | Team Inbox lets agents assign conversations individually or in bulk, use pre-saved replies, and assign, respond, and resolve conversations in one action. | The workspace supports conversation assignment, teams, status management, search and filtering, and internal notes. |
Plans
In their own words
Freshchat
Freshchat helps organizations handle customer conversations across websites, mobile apps, and messaging channels. Its shared inbox lets agents assign, respond to, and resolve conversations, including messages from web and mobile chat, email, social messengers, SMS, WhatsApp, LINE, and Google Business Messages. Businesses can deploy no-code Freddy AI chatbots to answer common questions. The free plan includes a web and mobile chat widget, shared inbox, email connection, and roles and permissions for up to 10 agents. Freshchat also has Android and iOS apps for responding, assigning conversations, adding private notes, resolving chats, and receiving notifications. The 14-day trial provides Enterprise access and requires no credit card. Paid plans start at $19 a month, billed annually. Listed higher-tier options include multilingual conversations, custom dashboards, intelligent routing, and audit logs. Connectors and APIs support integrations and workflow automation. Freshchat says its standalone data stores are encrypted in transit and at rest.