Brevo Conversations vs JivoChat
Brevo Conversations
brevo.com
JivoChat
jivochat.comSide by side
| Figure | Brevo Conversations | JivoChat |
|---|---|---|
| Price from | $15/mo | $28/mo |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 4 |
| Spec score · Live chat software | 9.3 (#6) | 9.4 (#2) |
| Included agent seats | 1 | 5 |
| Website chatbot | Yes | Yes |
| Chat channels | omnichannel | omnichannel |
| Free plan | Yes | Yes |
| Integrations | Official integration documentation lists WordPress, WooCommerce, Shopify and PrestaShop plugins, while Conversations channels include Facebook Messenger, Instagram Direct, WhatsApp and email. | The official integrations directory lists connections and guides for services including Slack, Pipedrive, Bitrix24, Zoho CRM, Mailchimp, Zendesk and chatbot providers. |
| Live agent chat | Yes | Yes |
| Rating on Apple App Store | 3.4 out of 5 from 8 ratings. | 4.5 out of 5 from 312 ratings. |
| Rating on G2 | 4.5 out of 5 from 2,769 reviews. | 4.6 out of 5 from 51 reviews. |
| Rating on GetApp | 4.6 out of 5 from 3,525 reviews. | 4.6 out of 5 from 105 reviews. |
| Rating on Google Play | 3.2 out of 5 from 132 reviews. | 4.6 out of 5 from 23.9K reviews. |
| Rating on Trustpilot | 3.9 out of 5 from 7,000-plus reviews. | 2.5 out of 5 from 33 reviews. |
| Visitor tracking | Yes | Yes |
Plans
Brevo Conversations
- FreeFree
- Pro$15 a month
- FreeFree
- Conversations Pro$15 a month
In their own words
Brevo Conversations
Brevo Conversations provides website chatbot and live-agent chat, visitor tracking, and omnichannel chat channels. It is available on the web, iOS, and Android. The free plan costs nothing and includes one user, with no credit card required and no time limit. The Pro plan costs $15 a month, charges an additional $15 per month per user, and supports up to 10 users. The listed email capabilities include a monthly send limit of 5000 /mo, inbound email, delivery event webhooks, SMTP relay, email templates, and a dedicated IP option. These email functions sit alongside its conversation features for teams considering both sets of requirements. The product is freemium, with paid access listed from $15/user/mo. Its maker is based in Paris, France, and was founded in 2012. The plan information lists one included agent seat on Free; teams that need more users should account for Pro’s per-user charge and 10-user ceiling.
JivoChat
JivoChat is a customer communication platform for website chat and live-agent conversations. It includes a website chatbot, visitor tracking, and omnichannel chat, with five agent seats and 50 listed integrations. It runs on the web, Windows, macOS, Linux, iOS, and Android. The Free plan costs nothing. Paid plans start at $28/mo (annual), and a 14-day trial is available. Basic includes proactive invitations, pre-chat buttons, real-time visitor monitoring, automatic assistant ready answers, anti-spam protection, and JivoChat CRM. Professional adds the Telephony Plus module, WhatsApp integration, voice messages on Telegram, Instagram, and Facebook, chatbot integration, and chat rescue. Enterprise includes a mobile SDK, chat routing, a video call module, and a chat API. These tiers provide different combinations of visitor engagement, messaging, and support functions. The listed prices for Basic, Professional, and Enterprise are $28.00, $42.00, and $56.00 per month, respectively, when billed annually.