BrightLocal Reputation Manager vs ReviewInc
BrightLocal Reputation Manager
brightlocal.comReviewInc
reviewinc.comSide by side
| Figure | BrightLocal Reputation Manager | ReviewInc |
|---|---|---|
| Price from | $41/mo | $499/mo |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 3 | 6 |
| Spec score · Local Marketing Software | 8.5 (#3) | 8.2 (#10) |
| Founded | 2009 | 2011 |
| Free plan | No | Yes |
| Headquarters | Brighton, United Kingdom | Woodland Hills, California, USA |
| Review monitoring | The product brings reviews into one place, sends new-review notifications, provides reports, and offers real-time negative-feedback alerts for reviews on 80+ niche sites. | The service says it tracks reviews across more than 600 review sites and can send real-time, daily, weekly, or monthly reports. |
| Review requests | Users can invite customers to review through branded email, SMS, QR codes, and in-store campaigns. | Businesses can automate review requests through text messages and email. |
| Review widgets | Users can embed reviews on their websites without coding and customize the widget layout. | Yes |
| Support | BrightLocal describes its support as human and expert, with a global team available around the clock. | Enterprise customers receive onboarding, a dedicated account manager, and a U.S.-based support team. |
Plans
BrightLocal Reputation Manager
- Grow$65 a month
- Track$41 a month
- Manage$54 a month
ReviewInc
- Full Service$799 a month
- Full Service$499 a month
- BASICPriced on request
- ENTERPRISEPriced on request
- MONITORPriced on request
- PROPriced on request
In their own words
BrightLocal Reputation Manager
BrightLocal Reputation Manager helps businesses collect, monitor, answer, and display customer reviews. It gathers reviews from more than 80 sites, including Google, Facebook, Yelp, Trustpilot, TripAdvisor, OpenTable, Yellow Pages, BBB.org, Foursquare, and industry-specific platforms. Users receive new-review notifications, reports, and real-time alerts about negative feedback. Review invitations can go out through branded email, SMS, QR codes, or in-store campaigns, with automation available. Users can answer Google and Facebook reviews in BrightLocal; for other sites, it provides a link to the listing. Dashboard AI assistance can draft replies, and customizable review widgets can be added to websites without coding. The Grow plan covers one location and includes monitoring, responses, requests by email, SMS and in-store campaigns, and a website widget. It costs $65 a month billed monthly, or $584 USD billed annually ($49 / mo). The paid service has no free plan, but offers a 14-day full-access trial without a credit card. SMS requests use credits, and in-app replies to Google and Facebook reviews are limited to 350 characters.