BrightLocal Reputation Manager vs ReviewTrackers
BrightLocal Reputation Manager
brightlocal.comReviewTrackers
reviewtrackers.comSide by side
| Figure | BrightLocal Reputation Manager | ReviewTrackers |
|---|---|---|
| Price from | $41/mo | $89/mo |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Plans published | 3 | 4 |
| Spec score · Local Marketing Software | 8.5 (#3) | 8.5 (#5) |
| Spec score · Online Reputation Management Software | 8.4 (#17) | 8.6 (#11) |
| Founded | 2009 | The company was founded in 2012 and launched its web product in January 2013. |
| Free plan | No | No |
| Headquarters | Brighton, United Kingdom | ReviewTrackers is headquartered in Chicago, Illinois. |
| Purpose | Reputation Manager gathers customer reviews, helps businesses request feedback, monitors mentions across more than 80 sites, and lets users showcase reviews on their websites. | ReviewTrackers provides reputation management and insights tools to help businesses monitor customer feedback and improve customer experiences. |
| Review monitoring | The product brings reviews into one place, sends new-review notifications, provides reports, and offers real-time negative-feedback alerts for reviews on 80+ niche sites. | Users can centralize review data, receive alerts and monitor reputation performance across locations. |
| Review widgets | Users can embed reviews on their websites without coding and customize the widget layout. | Yes |
| Support | BrightLocal describes its support as human and expert, with a global team available around the clock. | The company provides a support portal and ticket filing for technical issues, with phone contacts listed for several regions. |
Plans
BrightLocal Reputation Manager
- Grow$65 a month
- Track$41 a month
- Manage$54 a month
ReviewTrackers
- Customizable Reputation Management Experience$89 a month
- Data OnlyPriced on request
- EssentialPriced on request
- StarterPriced on request
In their own words
BrightLocal Reputation Manager
BrightLocal Reputation Manager helps businesses collect, monitor, answer, and display customer reviews. It gathers reviews from more than 80 sites, including Google, Facebook, Yelp, Trustpilot, TripAdvisor, OpenTable, Yellow Pages, BBB.org, Foursquare, and industry-specific platforms. Users receive new-review notifications, reports, and real-time alerts about negative feedback. Review invitations can go out through branded email, SMS, QR codes, or in-store campaigns, with automation available. Users can answer Google and Facebook reviews in BrightLocal; for other sites, it provides a link to the listing. Dashboard AI assistance can draft replies, and customizable review widgets can be added to websites without coding. The Grow plan covers one location and includes monitoring, responses, requests by email, SMS and in-store campaigns, and a website widget. It costs $65 a month billed monthly, or $584 USD billed annually ($49 / mo). The paid service has no free plan, but offers a 14-day full-access trial without a credit card. SMS requests use credits, and in-app replies to Google and Facebook reviews are limited to 350 characters.
ReviewTrackers
ReviewTrackers is a paid reputation-management service for businesses monitoring customer feedback and improving customer experiences. It gathers reviews from Google, Facebook, Yelp, Tripadvisor, Healthgrades, Vitals, and more than 100 additional sources. Businesses can request reviews by email and SMS, receive monitoring alerts, use AI response assistance, and publish review display widgets. Starter includes alerts, dashboards, review and feedback requests, review responding, and unlimited users. Essential adds experience analysis and competitor insights. Data Only combines review data from more than 100 sources for analysis in a platform chosen by the customer. Add-ons include local listings, local search rank, managed services, white label, employer brand, and App Store packages. Integrations include Google Business Profile, Apple Maps, Hootsuite, and OpenTable. The service runs on web, iOS, and Android. Pricing is on request, paid annually per location per month, with no free plan.