Broadly Reputation vs Feefo
Broadly Reputation
broadly.com
Feefo
business.feefo.comSide by side
| Figure | Broadly Reputation | Feefo |
|---|---|---|
| Price from | $79/mo | £149/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 3 | 3 |
| Spec score · Review Generation Software | 8.3 (#8) | 7.9 (#13) |
| Spec score · Review Management Software | 7.8 (#98) | 7.9 (#83) |
| Audience | Broadly describes its services as designed for local businesses and highlights industries including home services, auto services, dental, legal, and pet services. | Feefo says its packages are designed for businesses of different sizes and names retail, travel, automotive, and finance among the sectors it serves. |
| Headquarters | Boca Raton, Florida, United States | Petersfield, Hampshire, UK |
| Integrations | Broadly says it can build custom integrations with partners’ business systems to automate review requests after services are complete. | Feefo lists more than 600 integrations, including HubSpot, Klaviyo, Salesforce, Shopify, and WooCommerce. |
| Security | Broadly says it uses commercially reasonable technical, administrative, and organizational measures to protect personal information. | Feefo says it received ISO 27001 certification in 2022. |
| Support | Broadly says it provides support by phone, email, and chat, with a dedicated account team for each customer. | The pricing page lists 24/7 AI live chat, knowledge base, video walkthroughs, and UK/US business-hours phone, live chat, and email support. |
Plans
Broadly Reputation
- Standard$79 a month
- Pro$89 a month
- PremiumPriced on request
In their own words
Broadly Reputation
Broadly Reputation helps businesses collect reviews, respond to them, and follow customer feedback from one place. Businesses can automatically request reviews by text or email after a job or appointment, and monitoring alerts help track review activity. Its AI Reputation Specialist generates responses to Google and Facebook reviews, flagging sensitive replies for approval before posting. Standard includes review management on Google and Facebook for $79 a month; Pro costs $89 a month and adds AI-generated responses. Premium automates review requests and responses, with price not listed. Broadly also highlights Social Media Manager, Local SEO, and Web Chat. Social Media Manager consolidates content for Facebook, Instagram, Twitter, Google Business Profile, and LinkedIn. Local SEO updates business information across more than 40 listings, including Google, Facebook, Amazon Alexa, Foursquare, Yellow Pages, MapQuest, Siri, and CitySearch. The service is available on Android, iOS, and web. Broadly describes its audience as local businesses, including home services, auto services, dental, legal, and pet services.