Broadly Reputation vs SOCi Genius Reputation
Broadly Reputation
broadly.comSOCi Genius Reputation
soci.aiSide by side
| Figure | Broadly Reputation | SOCi Genius Reputation |
|---|---|---|
| Price from | $79/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | — | Yes |
| Plans published | 3 | 1 |
| Spec score · Salon Reputation Management Software | 8.3 (#8) | 7.3 (#24) |
| Headquarters | Boca Raton, Florida, United States | San Diego, California, United States |
| Integrations | Broadly says it can build custom integrations with partners’ business systems to automate review requests after services are complete. | SOCi lists 140+ integrations, including Salesforce, Yardi, RealPage, Entrata, Olo, Punchh, and Smarsh, and says custom API connections may be available. |
| Purpose | Reputation AI helps businesses collect more reviews, respond faster, and understand customer feedback from one place. | Genius Reputation Agent monitors reviews for multi-location brands, replies in the brand voice under configured approval rules, and routes sensitive cases to a team. |
| Security | Broadly says it uses commercially reasonable technical, administrative, and organizational measures to protect personal information. | SOCi lists SOC 2 Type II, SOC 3, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001, and HIPAA-aligned controls; it says a Business Associate Agreement is available on request for customers handling protected health information. |
| Support | Broadly says it provides support by phone, email, and chat, with a dedicated account team for each customer. | SOCi provides standard support through in-platform tickets during regular business hours in the customer's time zone. |
Plans
Broadly Reputation
- Standard$79 a month
- Pro$89 a month
- PremiumPriced on request
In their own words
Broadly Reputation
Broadly Reputation helps businesses collect reviews, respond to them, and follow customer feedback from one place. Businesses can automatically request reviews by text or email after a job or appointment, and monitoring alerts help track review activity. Its AI Reputation Specialist generates responses to Google and Facebook reviews, flagging sensitive replies for approval before posting. Standard includes review management on Google and Facebook for $79 a month; Pro costs $89 a month and adds AI-generated responses. Premium automates review requests and responses, with price not listed. Broadly also highlights Social Media Manager, Local SEO, and Web Chat. Social Media Manager consolidates content for Facebook, Instagram, Twitter, Google Business Profile, and LinkedIn. Local SEO updates business information across more than 40 listings, including Google, Facebook, Amazon Alexa, Foursquare, Yellow Pages, MapQuest, Siri, and CitySearch. The service is available on Android, iOS, and web. Broadly describes its audience as local businesses, including home services, auto services, dental, legal, and pet services.
SOCi Genius Reputation
SOCi Genius Reputation has no write-up on Specifiction yet; its figures are above.