Broadvoice Cloud PBX vs Nextiva
Broadvoice Cloud PBX
broadvoice.comNextiva
nextiva.comSide by side
| Figure | Broadvoice Cloud PBX | Nextiva |
|---|---|---|
| Price from | $10/mo | $15/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | — | Yes |
| Plans published | 6 | 8 |
| Spec score · Unified Communications Software | 8.6 (#5) | 8.8 (#3) |
| Spec score · Unified Communications as a Service | 8.6 (#5) | 8.9 (#2) |
| Spec score · Business Phone Systems | 8.5 (#41) | 9.3 (#2) |
| Spec score · Cloud PBX Software | 8.6 (#8) | 8.8 (#7) |
| Spec score · Cloud Communication Platform | 8.6 (#11) | 8.8 (#8) |
| Auto attendant | Yes | Yes |
| Business numbers | local | multiple |
| Call handling | The product lists auto attendants with multi-level IVRs, routing by time, department, priority, or availability, ring groups and queues, call forwarding, and custom schedules. | The product page lists auto attendants, local and toll-free numbers, advanced call routing, call recording, voicemail transcription, and call forwarding. |
| Call routing | custom | Administrators can route inbound calls using configured criteria, transfer calls and conference participants through the app. |
| Desktop and mobile apps | Yes | Yes |
| Headquarters | Northridge, California, United States | Scottsdale, Arizona, United States |
| Product | Cloud PBX is a cloud-hosted business phone system that provides extensions, call routing, auto attendants, voicemail, and other calling features without on-site phone-system hardware. | Nextiva describes its cloud phone system as a hosted VoIP PBX for business communications. |
| Security and compliance | Broadvoice states that b-hive Communicator includes SOC 2 and HIPAA compliance, private meeting lobbies, and role-based access controls. | Nextiva states that its enterprise platform uses ISO 27001-certified data centers, SOC 2 audits, PCI-DSS compliance and HIPAA support with a business-associate agreement. |
| Paid from | 10 | 15 |
| Support | The Standard seat tier includes priority email support, and Broadvoice’s contact page provides a business support phone number and ticket submission. | The cloud phone system pricing page says all plans include 24/7 customer support. |
| Voicemail transcription | Yes | Yes |
Plans
Broadvoice Cloud PBX
- Metered$10 a month
- Standard$18 a month
- Pro$23 a month
- Metered (b-hive Seat)$10 a month
- Standard (b-hive Seat)$18 a month
- Pro (b-hive Seat)$23 a month
Nextiva
- Core$15 a month
- Engage$25 a month
- Scale$75 a month
- Core$15 a month
- Core$15 a month
- Engage$25 a month
- Engage$25 a month
- Scale$75 a month
In their own words
Broadvoice Cloud PBX
Broadvoice Cloud PBX is a cloud-hosted business phone system with local numbers, extensions, custom call routing, auto attendants, voicemail transcription, and desktop and mobile apps. Administrators manage users, numbers, menus, extensions, and call rules from one portal. Routing can use multi-level IVRs, time, department, priority, availability, ring groups, queues, forwarding, and custom schedules. Teams can manage multiple locations and hybrid cloud PBX/SIP systems, while employees use desk phones, softphones, or mobile apps with the same business number and routing rules. b-hive Communicator adds calling, chat, video meetings, text messaging, voicemail, and screen sharing; meetings support up to 50 participants. Browser, Windows, Mac, iOS, and Android access are listed. Broadvoice states that Communicator includes SOC 2 and HIPAA compliance, private meeting lobbies, and role-based access controls. Metered costs $10 a month, Standard $18 a month, and Pro $23 a month. Features progress from forwarding and hot desking to unlimited calling, messaging, fax, recording, video, screen sharing, and integrations.
Nextiva
Nextiva is a hosted VoIP PBX for business communications, with voice calling, messaging, and collaboration features. Its Core plan includes inbound and outbound voice, business SMS, video meetings, screen and file sharing, call routing, team chat, and a mobile app. Listed call-handling tools include auto attendants, local and toll-free numbers, advanced routing, call recording, voicemail transcription, and call forwarding. Engage adds customer-to-team SMS, toll-free service and minutes, advanced reporting, an inbound call center, live chat, and a chatbot. Apps are listed for Windows, macOS, Linux, iOS, and Android, and a Chrome extension connects Contact Center to the browser. The integrations directory names Salesforce, HubSpot, Zoho, Microsoft Teams, Zendesk, and others; Nextiva advises confirming availability for integrations not shown. The system needs at least 100 kbps of upload speed per phone line, and all cloud phone system plans include 24/7 support. Core costs $15/user/mo, Engage $25/user/mo, and Scale $75/user/mo. No free plan or trial is listed.