Broadvoice Cloud PBX vs UNIVERGE BLUE CONNECT
Broadvoice Cloud PBX
broadvoice.comUNIVERGE BLUE CONNECT
univergeblue.comSide by side
| Figure | Broadvoice Cloud PBX | UNIVERGE BLUE CONNECT |
|---|---|---|
| Price from | $10/mo | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| Plans published | 6 | 1 |
| Spec score · Unified Communications Software | 8.6 (#5) | 7.2 (#19) |
| Spec score · Unified Communications as a Service | 8.6 (#5) | 7.1 (#20) |
| Spec score · Business Phone Systems | 8.5 (#41) | 7.4 (#147) |
| App platforms | The b-hive Communicator setup page lists browser access, Windows and Mac desktop apps, an iPhone app for iOS 16 or later, and an Android app. | The desktop app supports PC or Mac, and the mobile app is offered for Android and iOS. |
| Auto attendant | Yes | Yes |
| Founded | 2006 | 1899 |
| Headquarters | Northridge, California, United States | Tokyo, Japan |
| Product | Cloud PBX is a cloud-hosted business phone system that provides extensions, call routing, auto attendants, voicemail, and other calling features without on-site phone-system hardware. | CONNECT is a cloud-based unified communications solution combining a phone system, chat, video, screen sharing, file management, and conference calling. |
| Support | The Standard seat tier includes priority email support, and Broadvoice’s contact page provides a business support phone number and ticket submission. | The product pages advertise 24/7 support from live experts. |
Plans
Broadvoice Cloud PBX
- Metered$10 a month
- Standard$18 a month
- Pro$23 a month
- Metered (b-hive Seat)$10 a month
- Standard (b-hive Seat)$18 a month
- Pro (b-hive Seat)$23 a month
In their own words
Broadvoice Cloud PBX
Broadvoice Cloud PBX is a cloud-hosted business phone system with local numbers, extensions, custom call routing, auto attendants, voicemail transcription, and desktop and mobile apps. Administrators manage users, numbers, menus, extensions, and call rules from one portal. Routing can use multi-level IVRs, time, department, priority, availability, ring groups, queues, forwarding, and custom schedules. Teams can manage multiple locations and hybrid cloud PBX/SIP systems, while employees use desk phones, softphones, or mobile apps with the same business number and routing rules. b-hive Communicator adds calling, chat, video meetings, text messaging, voicemail, and screen sharing; meetings support up to 50 participants. Browser, Windows, Mac, iOS, and Android access are listed. Broadvoice states that Communicator includes SOC 2 and HIPAA compliance, private meeting lobbies, and role-based access controls. Metered costs $10 a month, Standard $18 a month, and Pro $23 a month. Features progress from forwarding and hot desking to unlimited calling, messaging, fax, recording, video, screen sharing, and integrations.
UNIVERGE BLUE CONNECT
UNIVERGE BLUE CONNECT is a cloud-based unified communications service combining business calling, chat, video meetings, screen sharing, file management, and conference calling. Its phone system includes more than 100 enterprise-grade calling features, with pricing based on users rather than lines; the listed plan price is available on request. CONNECT supports Android, iOS, macOS, web, and Windows. Desktop and mobile apps provide calling, chat, presence, screen sharing, video meetings, file sharing, and voicemail management. The product page describes AI transcription for recorded calls, meetings, and voicemail, plus a generative AI tool in chat. Businesses can integrate CONNECT with Microsoft Teams or use it alongside Teams; Teams Advanced adds queue, monitor, whisper, and barge controls. Listed CRM integrations include Salesforce, Microsoft Dynamics 365, Zoho, SugarCRM, and Oracle NetSuite, with click-to-call and incoming-call screen pops. CONNECT PRO and PRO Plus include 10 GB of UNIVERGE BLUE SHARE storage, co-editing, and cross-device access. The service describes AES encryption, CPNI, PCI-DSS, and SOC II audit requirements, advertises 24/7 live-expert support, and requires no phone-system hardware.