Bugfender vs BugSnag
Bugfender
bugfender.com
BugSnag
bugsnag.comSide by side
| Figure | Bugfender | BugSnag |
|---|---|---|
| Price from | $39/mo | Free |
| Free plan | Yes | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | — | Yes |
| macOS | — | Yes |
| Linux | — | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 6 | 4 |
| Spec score · Mobile App Monitoring | 9.3 (#2) | 8.8 (#7) |
| API | Bugfender exposes an API for programmatic log queries and custom integrations. | Public APIs include data access, error reporting, build, sessions and uploads for source maps, dSYMs, Android mappings, NDK symbols, Breakpad symbols and other symbol files. |
| Documentation depth | The help center contains sections for getting started, supported development platforms, logging frameworks, advanced usage, troubleshooting, security, billing and on-premises deployments. | Documentation includes platform installation guides, product configuration, API references, enterprise deployment, security, troubleshooting and support material. |
| Headquarters | Barcelona, Spain (central office) | Somerville, Massachusetts, United States |
| Integrations | Official integrations include GitHub, Bitbucket, GitLab, Zapier, Slack, Trello, Basecamp, Jira, Zendesk, Intercom and Freshdesk. | Official integrations cover Slack and Microsoft Teams notifications, Jira issue tracking, PagerDuty incident management, data forwarding and feature-management tools. |
| Purpose | Bugfender remotely collects application logs, errors, and crashes from devices to help teams investigate bugs and support users. | BugSnag monitors mobile and web apps to help development teams find bugs, fix them, and deploy stable releases. |
| Rating on G2 | 4.8 out of 5 from 4 reviews | 4.3 out of 5 from 38 reviews |
| Rating on GetApp | 4.2 out of 5 from 22 reviews | 4.7 out of 5 from 16 reviews |
| Rating on TrustRadius | 9 out of 10 from 1 review | 7.0 out of 10 from 7 reviews |
| Security controls | Bugfender states that logs use TLS 1.3 (with TLS 1.2 compatibility) and encryption in transit and at rest. | Security pages describe GCP hosting, TLS encryption, two-factor authentication, salted password hashes, API authentication and organization roles. |
| Self-hosting | The On-Premises Edition installs on customer servers using Docker images, Docker Compose or Helm charts. | Enterprise customers can deploy BugSnag on premises or in their own cloud infrastructure. |
| What it does | Bugfender remotely collects application logs, errors and crashes from users’ devices so teams can investigate problems without reproducing them locally. | BugSnag monitors application crashes, errors, performance bottlenecks and distributed traces across mobile, web, desktop and server software. |
Plans
Bugfender
- FreeFree
- Team$39 a month
- Pro$89 a month
- Premium$449 a month
- On-Premises$3,600 a month
- On-Premises License$3,600 a month
In their own words
Bugfender
Bugfender collects application logs, errors, and crashes remotely so teams can investigate problems and assist users. Its device-oriented dashboard includes activity that did not trigger a crash, while crash reports appear alongside the logs. Android and iOS developers can add a custom in-app screen for users to report issues. The mobile SDK is described as compact, low-memory, battery-efficient, and capable of offline operation. Documented SDKs span Android, iOS, JavaScript frameworks, Flutter, React Native, Ionic,.NET MAUI, Unity, Xamarin, and Cordova. Integrations include GitHub, Bitbucket, GitLab, Zapier, Slack, Jira, Zendesk, and Intercom. The free plan costs nothing and allows 100,000 log lines daily, retained for 24 hours, with up to 2,000 devices. Team costs $39 a month; Pro costs $89 a month; Premium costs $449 a month. On-Premises License costs $3,600 a month for up to 50 developer seats. Logs are encrypted in transit and at rest; Bugfender states GDPR compliance and ISO 27001 certification.
BugSnag
BugSnag monitors mobile and web applications to help development teams find errors, resolve them, and deploy stable releases. Its error inbox groups issues by root cause and sorts them by user impact. Captured diagnostics can include stack traces, threads, breadcrumbs, device details, and user information. Stability Center provides a 30-day stability score and trend analysis for each application, while performance monitoring captures app starts, screen loads, and Web Vitals. BugSnag provides error-reporting libraries for more than 50 platforms, including Android, iOS, JavaScript, macOS, Flutter, and React Native. Integrations named include Slack, Microsoft Teams, PagerDuty, OpsGenie, GitHub, GitLab, Jira, Splunk, and Amazon SQS. The Free plan lists one user, 7,500 events and 1 million spans per month, and seven days of data retention; a 14-day free trial is also listed. Select and Preferred list 60 days of retention. Enterprise offers custom retention and can be hosted on customer infrastructure or a cloud instance. Enterprise security features include two-factor authentication, SAML single sign-on, sensitive data management, and user audit logs.