BugHerd vs Canny
BugHerd
bugherd.com
Canny
canny.ioSide by side
| Figure | BugHerd | Canny |
|---|---|---|
| Price from | $50/mo | $79/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · Customer Feedback Software | 8.5 (#10) | 9.2 (#2) |
| Founded | 2011 | Canny says it launched in 2017 as feature-voting boards and remains led by co-founders Sarah Hum and Andrew Rasmussen. |
| Integrations | The site lists integrations including Trello, Slack, GitHub, Jira, Asana, ClickUp, and Zapier. | Listed integrations include Intercom, Zendesk, Asana, ClickUp, Discord, Segment, Slack, HubSpot, Jira, Linear, Microsoft Teams, OIDC, Okta, OneLogin, Salesforce, Google Analytics, and Zapier. |
| Security | The security page says connections use TLS 1.2 or higher and production data at rest is encrypted with AES-256. | Canny says it is SOC 2 certified and makes its report available on request. |
Plans
BugHerd
- Standard$50 a month
- Studio$80 a month
- Premium$150 a month
- CustomPriced on request
In their own words
Canny
Canny is an AI-powered customer feedback platform for collecting requests, prioritizing them, and sharing product updates. Its Autopilot can capture, deduplicate, and triage feedback from customer conversations and other sources. Customers can submit and vote on requests in a portal, check their status, and see what is coming next. Teams can publish public or private roadmaps, send status updates, and announce releases. Canny links requests to customer accounts and revenue impact to support prioritization. Listed integrations include Intercom, Zendesk, Slack, Salesforce, HubSpot, Jira, and Linear; a public API and Chrome extension provide additional ways to connect or capture feedback. The platform serves product-led teams, including product, sales, customer success, customer experience, and marketing groups. It is available on the web, through an API, and as an extension. The Free plan is free and includes 25 tracked users with unlimited feedback. Pro is $79 a month, billed yearly, and starts at 100+ tracked users.