BugHerd vs Hively
BugHerd
bugherd.comHively
teamhively.comSide by side
| Figure | BugHerd | Hively |
|---|---|---|
| Price from | $50/mo | $1.08/mo |
| Free plan | — | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | — |
| Plans published | 4 | 3 |
| Spec score · Customer Feedback Software | 8.5 (#10) | 8.1 (#23) |
| Integrations | The site lists integrations including Trello, Slack, GitHub, Jira, Asana, ClickUp, and Zapier. | The integrations page lists Gmail, Outlook, CodeTwo, Crossware, Exclaimer, Autotask, Connectwise, Kustomer, Salesforce, Uservoice, Dynamics 365, Happyfox, Helpscout, Freshdesk, Kayako, Manage Engine, OTRS, Supportpal, and Zendesk. |
| Security | The security page says connections use TLS 1.2 or higher and production data at rest is encrypted with AES-256. | The privacy policy says the site uses firewalls, intrusion detection, encrypted data transmission, and operating procedures to protect personal data and accounts. |
Plans
BugHerd
- Standard$50 a month
- Studio$80 a month
- Premium$150 a month
- CustomPriced on request
In their own words
Hively
Hively collects customer and employee feedback through rating smileys in email signatures and direct feedback requests. Customers can rate a team member with one click, then optionally add a comment or more detail. Ratings contribute points to individual happiness scores and an overall team score. Hively provides rating alerts, email summaries, reporting, customer happiness trends, and a team leaderboard; its Buzz feature lets teams recognize top performers. The product is aimed at teams whose members interact with customers, including support, account management, training, and sales. Rating snippets work with email clients and CRM or ticket systems that accept HTML, with Outlook, Gmail, Zendesk, Salesforce, and Help Scout among the named examples. Customers can rate from mobile devices, and smartphones can scan Hively QR codes. The Free plan includes unlimited ratings and up to three users. Paid plans are listed at $13 a year billed yearly or $15 a month. The FAQ says only the first smiley click is recorded; a later resubmission on the rating page replaces that earlier rating.