BugHerd vs Userback
BugHerd
bugherd.comUserback
userback.ioSide by side
| Figure | BugHerd | Userback |
|---|---|---|
| Price from | $50/mo | $29/mo |
| Free plan | — | Yes |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 4 | 5 |
| Spec score · Customer Feedback Software | 8.5 (#10) | 8.1 (#24) |
| Spec score · Markup Software | 8.5 (#11) | 8.1 (#13) |
| Company history | BugHerd says it was co-founded in 2010 and officially launched to the SaaS market in 2011. | The company says it has been building Userback since 2018 and identifies Jon Tobin and Lee Le as co-founders. |
| Founded | 2011 | 2016 |
| Integrations | The site lists integrations including Trello, Slack, GitHub, Jira, Asana, ClickUp, and Zapier. | Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk, and Zapier. |
| Security | The security page says connections use TLS 1.2 or higher and production data at rest is encrypted with AES-256. | The security page says Userback uses HTTPS with TLS 1.2 or 1.3, encrypts account data, and stores passwords as one-way hashes. |
Plans
BugHerd
- Standard$50 a month
- Studio$80 a month
- Premium$150 a month
- CustomPriced on request
Userback
- Free ForeverFree
- Team$29 a month
- Business$79 a month
- Business Plus$159 a month
- EnterprisePriced on request
In their own words
Userback
Userback helps product teams collect and organize user feedback and act on it. Its in-app widget can capture annotated screenshots, video recordings, and console logs, while session replay shows what users did before reporting a bug. Teams can run targeted surveys and NPS prompts. The Feature Portal lets users submit ideas, vote, comment, and follow a public roadmap. AI features can categorize feedback, surface similar issues, and detect recurring themes and sentiment. Listed integrations include Jira, GitHub, Slack, ClickUp, GitLab, Intercom, Linear, Microsoft Teams, Notion, Zendesk, and Zapier. A Chrome, Firefox, and Edge browser extension captures feedback from websites without requiring code on the target site; a Mobile SDK supports native iOS and Android feedback. The free plan allows unlimited feedback collection, but feedback remains available in the account for only seven days. Team costs $29.00 per month billed annually, or $39 billed monthly. Business and higher tiers include further features such as session replay, AI features, and mobile SDK access.