BugSnag vs BugSplat
BugSnag
bugsnag.com
BugSplat
bugsplat.comSide by side
| Figure | BugSnag | BugSplat |
|---|---|---|
| Price from | Free | $37/mo |
| Free plan | Yes | Yes |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 4 |
| Spec score · Error Tracking | 8.8 (#4) | 9.2 (#1) |
| Spec score · Game Crash Reporting Software | 8.8 (#8) | 9.2 (#1) |
| Company ownership | SmartBear announced its agreement to acquire Bugsnag on April 28, 2021. | BugSplat describes itself as independent, bootstrapped and fully remote, with roots in a 2005 side project. |
| Documentation depth | Documentation includes platform installation guides, product configuration, API references, enterprise deployment, security, troubleshooting and support material. | Exact matching symbol files are required for function names and line numbers, and external HTTP, Azure Blob, AWS S3 or SymSrv-compatible symbol stores are supported. |
| Headquarters | Somerville, Massachusetts, United States | Boulder, Colorado, United States |
| Integrations | Official integrations cover Slack and Microsoft Teams notifications, Jira issue tracking, PagerDuty incident management, data forwarding and feature-management tools. | Documented integrations include Jira, GitHub, GitLab, Azure DevOps, Slack and Microsoft Teams, with more than 25 integrations advertised. |
| Rating on G2 | 4.3 out of 5 from 38 reviews | 0 out of 5 from 0 reviews |
| Self-hosting | Enterprise customers can deploy BugSnag on premises or in their own cloud infrastructure. | Business customers can use external or self-hosted symbol servers, but the crash-reporting service is documented as AWS-hosted rather than self-host deployable. |
| Support | All plans include online resources and assistance from the BugSnag Support Team; the Enterprise feature list includes premium support and a dedicated Customer Success Manager. | Users can contact BugSplat by email, in-app chat or Discord, and the company says engineers provide direct support. |
| Trial | The pricing page FAQ identifies a 14-day free trial. | The pricing page offers a 14-day full-featured free trial with no credit card required. |
| What it does | BugSnag monitors application crashes, errors, performance bottlenecks and distributed traces across mobile, web, desktop and server software. | BugSplat captures, symbolicates, groups and monitors crashes, handled errors and user-reported issues in one dashboard. |
Plans
In their own words
BugSnag
BugSnag monitors mobile and web applications to help development teams find errors, resolve them, and deploy stable releases. Its error inbox groups issues by root cause and sorts them by user impact. Captured diagnostics can include stack traces, threads, breadcrumbs, device details, and user information. Stability Center provides a 30-day stability score and trend analysis for each application, while performance monitoring captures app starts, screen loads, and Web Vitals. BugSnag provides error-reporting libraries for more than 50 platforms, including Android, iOS, JavaScript, macOS, Flutter, and React Native. Integrations named include Slack, Microsoft Teams, PagerDuty, OpsGenie, GitHub, GitLab, Jira, Splunk, and Amazon SQS. The Free plan lists one user, 7,500 events and 1 million spans per month, and seven days of data retention; a 14-day free trial is also listed. Select and Preferred list 60 days of retention. Enterprise offers custom retention and can be hosted on customer infrastructure or a cloud instance. Enterprise security features include two-factor authentication, SAML single sign-on, sensitive data management, and user audit logs.
BugSplat
BugSplat captures, symbolicates, and groups crashes, errors, and other issues so development teams can examine and prioritize them. Reports can include call stacks, thread state, memory, operating system, GPU, build version, and user impact. Grouping weights issues by volume, bringing those affecting more users higher in the list, and stability tracking flags regressions across releases. Listed integrations include GitHub, GitLab, Jira, Slack, Azure DevOps, Discord, Monday, and Teams. It supports desktop, cross-platform, game, mobile, and web development, including Windows, macOS, Linux, iOS, and Android. BugSplat has a free plan at free, with three logins, 100GB storage, 15,000 crashes per month, and one-month retention. Team costs $37 a month, billed annually, and provides 10 logins, 250GB storage, 25,000 crashes per month, and three-month retention. A 14-day full-featured trial requires no credit card. BugSplat states it is SOC 2 Type II audited and GDPR compliant; listed security features include SSO, MFA, per-database access, and PII obfuscation.