BugSnag vs Tideways
BugSnag
bugsnag.comTideways
tideways.comSide by side
| Figure | BugSnag | Tideways |
|---|---|---|
| Price from | Free | $89/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| macOS | Yes | Yes |
| Linux | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 4 | 10 |
| Spec score · Error Monitoring Software | 9.0 (#2) | 7.8 (#17) |
| Headquarters | Somerville, Massachusetts, United States | Bonn, Germany |
| Integrations | Official integrations cover Slack and Microsoft Teams notifications, Jira issue tracking, PagerDuty incident management, data forwarding and feature-management tools. | Basic integrations include email, Slack, and Microsoft Teams; advanced integrations include PagerDuty, OpsGenie, Splunk On-Call, and Webhooks. |
| Limits | The free tier includes seven days of data retention, while Select and Preferred list 60 days and Enterprise lists custom retention. | When the monthly trace-trigger quota is reached, triggering callgraph traces through the Chrome Extension, command line, or tracepoints is disabled until the month ends. |
| Support | All plans include online resources and assistance from the BugSnag Support Team; the Enterprise feature list includes premium support and a dedicated Customer Success Manager. | Email support is available in English and German on weekdays during 8:00–18:00 Europe/Berlin office hours. |
Plans
Tideways
- Team — 5 million requests/month$89 a month
- Team — 15 million requests/month$129 a month
- Team — 25 million requests/month$179 a month
- Business — 5 million requests/month$189 a month
- Team — 50 million requests/month$239 a month
- Team — 100 million requests/month$329 a month
- Team — 150 million requests/month$439 a month
- Team — 250 million requests/month$549 a month
- Team — 500 million requests/month$659 a month
- Team — 1 billion requests/month$799 a month
In their own words
BugSnag
BugSnag monitors mobile and web applications to help development teams find errors, resolve them, and deploy stable releases. Its error inbox groups issues by root cause and sorts them by user impact. Captured diagnostics can include stack traces, threads, breadcrumbs, device details, and user information. Stability Center provides a 30-day stability score and trend analysis for each application, while performance monitoring captures app starts, screen loads, and Web Vitals. BugSnag provides error-reporting libraries for more than 50 platforms, including Android, iOS, JavaScript, macOS, Flutter, and React Native. Integrations named include Slack, Microsoft Teams, PagerDuty, OpsGenie, GitHub, GitLab, Jira, Splunk, and Amazon SQS. The Free plan lists one user, 7,500 events and 1 million spans per month, and seven days of data retention; a 14-day free trial is also listed. Select and Preferred list 60 days of retention. Enterprise offers custom retention and can be hosted on customer infrastructure or a cloud instance. Enterprise security features include two-factor authentication, SAML single sign-on, sensitive data management, and user audit logs.