CallCabinet vs Eckoh Secure Call Recording
CallCabinet
smarsh.comEckoh Secure Call Recording
eckoh.comSide by side
| Figure | CallCabinet | Eckoh Secure Call Recording |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · Call Recording Software | 7.4 (#11) | 8.1 (#6) |
| Headquarters | CallCabinet is headquartered in Boca Raton, Florida. | LinkedIn lists Hemel Hempstead, Hertfordshire as headquarters and also shows an Omaha, Nebraska location. |
| Integrations | The page lists Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral integrations. | The product page names Genesys, Cisco, Avaya, Twilio, and Amazon Connect as telephony connections. |
| Purpose | The platform captures, secures, and analyzes conversations to help compliance leaders protect privacy, ensure quality, and find insights in voice data. | Captures and analyzes customer conversations while automatically redacting sensitive data. |
| Security | Smarsh says its security controls include encryption in transit and at rest, single sign-on and multifactor identification, independent penetration testing, disaster recovery, and third-party audits. | Eckoh says every solution runs on infrastructure that meets PCI DSS Level 1 and SOC 2 standards. |
| Support | The CallCabinet support portal provides a Submit a request option and lists [email protected] as a contact. | Existing customers can use Eckoh's online support portal or email [email protected]; the contact page also lists US and UK support phone numbers. |
Plans
Eckoh Secure Call Recording
- Custom quotePriced on request
- Secure Call RecordingPriced on request
In their own words
CallCabinet
CallCabinet, now part of Smarsh, combines compliant voice recording with analytics for organizations that need to capture and assess conversations. It records across mobile, UCaaS, CCaaS, PBX, and trading environments, then secures and analyzes voice data for privacy, quality oversight, and insight. Conversation Analytics includes real-time risk detection, sentiment analysis, customer experience insights, and upsell or retention signals. Quality tools include scoring, coaching, QA dashboards, trend analysis, and agent insights. The product names GDPR, MiFID II, HIPAA, and FINRA among the regulations it supports, and lists controls such as encryption, role-based access, legal hold, contextual redaction, and immutable storage. It also includes call transcription, a searchable archive, consent controls, and AI call summaries. Listed integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral. Its cloud-native architecture is described as designed for petabyte-scale voice data, global delivery, and enterprise redundancy. Platforms are self-hosted and web. Support is available through a request portal and [email protected].
Eckoh Secure Call Recording
Eckoh Secure Call Recording captures and analyzes customer calls, automatically redacting sensitive data from recordings. Supervisors can search and filter calls, while automated tags mark keywords and phrases to help locate points of interest. On-demand transcription and sentiment analysis can help teams identify customer pain points without listening to thousands of calls. The product brings insights together across hybrid workforces, contact centers, different systems, and calls handled by outsourcing partners. Named telephony connections include Genesys, Cisco, Avaya, Twilio, and Amazon Connect. It is a managed cloud solution designed primarily for cloud use, and was also made available to existing on-premise clients. Companies can set rules to exclude other data or dialogue from storage. Eckoh says its infrastructure meets PCI DSS Level 1 and SOC 2 standards. The product supports web and self-hosted platforms, and pricing is available on request. Eckoh cautions that it may not be cost-effective for contact centers with fewer than 50 agents.