CallCabinet vs Eleveo Call Recording
CallCabinet
smarsh.com
Eleveo Call Recording
eleveo.comSide by side
| Figure | CallCabinet | Eleveo Call Recording |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 1 |
| Spec score · Call Recording Software | 7.4 (#11) | 7.2 (#14) |
| Headquarters | CallCabinet is headquartered in Boca Raton, Florida. | Prague, Czech Republic |
| Integrations | The page lists Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral integrations. | Eleveo lists Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams among its integrations. |
| Purpose | The platform captures, secures, and analyzes conversations to help compliance leaders protect privacy, ensure quality, and find insights in voice data. | Eleveo Call Recording captures, archives, and retrieves calls and screens to support contact center quality management, reviews, and audits. |
| Support | The CallCabinet support portal provides a Submit a request option and lists [email protected] as a contact. | Eleveo lists regional support phone numbers and support email addresses for EMEA and the Americas. |
Plans
In their own words
CallCabinet
CallCabinet, now part of Smarsh, combines compliant voice recording with analytics for organizations that need to capture and assess conversations. It records across mobile, UCaaS, CCaaS, PBX, and trading environments, then secures and analyzes voice data for privacy, quality oversight, and insight. Conversation Analytics includes real-time risk detection, sentiment analysis, customer experience insights, and upsell or retention signals. Quality tools include scoring, coaching, QA dashboards, trend analysis, and agent insights. The product names GDPR, MiFID II, HIPAA, and FINRA among the regulations it supports, and lists controls such as encryption, role-based access, legal hold, contextual redaction, and immutable storage. It also includes call transcription, a searchable archive, consent controls, and AI call summaries. Listed integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral. Its cloud-native architecture is described as designed for petabyte-scale voice data, global delivery, and enterprise redundancy. Platforms are self-hosted and web. Support is available through a request portal and [email protected].
Eleveo Call Recording
Eleveo Call Recording captures, archives, and retrieves contact-center interactions and agent screens for quality management, coaching, and audits. It records audio and video calls, emails, chats, text messages, and screen activity. Managers and trainers can review recordings with agents, supported by call transcription and a searchable archive. Auto Pause and Resume stops audio and screen recording when specified applications or websites are being used. Media lifecycle controls support anonymizing, extracting, and deleting personal data for GDPR, PCI DSS, MiFID, HIPAA, FCA CDC, and CCPA requirements. Integrations include Cisco platforms, Genesys Pure Engage, Amazon Connect, and Microsoft Teams. Deployment can be on-premises, hybrid, or cloud. Eleveo says support and professional services are included in licensing costs, while Microsoft licensing is not required. Pricing is tailored to each contact center and provided on request.