CallCabinet vs Numonix IXCloud
CallCabinet
smarsh.com
Numonix IXCloud
numonix.ioSide by side
| Figure | CallCabinet | Numonix IXCloud |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | — | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 3 |
| Spec score · Call Recording Software | 7.4 (#11) | 8.0 (#7) |
| Analytics | Conversation Analytics includes real-time risk detection, sentiment analysis, customer experience insights, and upsell or retention signals. | An additional-purchase analytics package provides transcription and on-demand AI summaries, sentiment analysis, and PII redaction, with transcription capacity sold in 100-hour increments. |
| Audience | CallCabinet provides compliant call recording for organizations in finance, insurance, healthcare, public sector, aviation, energy, legal, automotive, manufacturing, shipping, and retail. | Numonix describes IXCloud as intended for enterprise customers needing cloud-hosted, compliance-caliber call recording and data security. |
| Compliance | The product page names GDPR, MiFID II, HIPAA, and FINRA among the regulations it supports. | Numonix says its ISMS is ISO/IEC 27001-certified and it maintains a SOC 2 Type II attestation; it says IXCloud supports HIPAA and GDPR compliance rather than claiming HIPAA certification. |
| Headquarters | CallCabinet is headquartered in Boca Raton, Florida. | Boca Raton, Florida, United States |
| Integrations | The page lists Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral integrations. | Officially listed integrations include Microsoft Teams, Cisco Webex, Zoom, Avaya and SIPREC, with other platforms supported. |
| Purpose | The platform captures, secures, and analyzes conversations to help compliance leaders protect privacy, ensure quality, and find insights in voice data. | IXCloud is a cloud-based central repository for call recordings and interactions across communication platforms. |
| Security | Smarsh says its security controls include encryption in transit and at rest, single sign-on and multifactor identification, independent penetration testing, disaster recovery, and third-party audits. | IXCloud lists role-based access controls, two-factor authentication, 256-bit AES encryption, and digital signatures for recording integrity. |
| Support | The CallCabinet support portal provides a Submit a request option and lists [email protected] as a contact. | SaaS support is included in the fees under the ordering document, and customers can submit and track support tickets through Numonix’s support portal. |
Plans
Numonix IXCloud
- BusinessPrice not published
- EnterprisePrice not published
- HybridPrice not published
In their own words
CallCabinet
CallCabinet, now part of Smarsh, combines compliant voice recording with analytics for organizations that need to capture and assess conversations. It records across mobile, UCaaS, CCaaS, PBX, and trading environments, then secures and analyzes voice data for privacy, quality oversight, and insight. Conversation Analytics includes real-time risk detection, sentiment analysis, customer experience insights, and upsell or retention signals. Quality tools include scoring, coaching, QA dashboards, trend analysis, and agent insights. The product names GDPR, MiFID II, HIPAA, and FINRA among the regulations it supports, and lists controls such as encryption, role-based access, legal hold, contextual redaction, and immutable storage. It also includes call transcription, a searchable archive, consent controls, and AI call summaries. Listed integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral. Its cloud-native architecture is described as designed for petabyte-scale voice data, global delivery, and enterprise redundancy. Platforms are self-hosted and web. Support is available through a request portal and [email protected].
Numonix IXCloud
Numonix IXCloud stores call recordings and interactions from communication platforms in a managed Azure SaaS service. Deployment requires no physical or virtual servers for installation or maintenance. It can record audio, Microsoft Teams video, and VBSS screen sharing, including on-demand Teams recording with PCI muting. Rules can select recordings by call scenario, participant, keywords, and other criteria; listed integrations include Microsoft Teams, Avaya, and Cisco. Each tenant includes 1 TB of geo-redundant storage, with an option to keep encrypted recordings in a customer's Azure Blob storage account. Security features include role-based access, two-factor authentication, 256-bit AES encryption, and digital signatures. An optional analytics package adds transcription, on-demand AI summaries, sentiment analysis, and PII redaction; transcription capacity is sold in 100-hour increments. Numonix says IXCloud supports HIPAA and GDPR compliance, and states that its ISMS is ISO/IEC 27001-certified and it maintains a SOC 2 Type II attestation. The trial described in the subscription services agreement lasts 30 days unless extended in writing. Pricing is on request. For paying customers, the SLA targets at least 99.9% monthly availability, subject to conditions and exclusions.