CallCabinet vs PhoneUP5
CallCabinet
smarsh.comPhoneUP5
phoneup5.comSide by side
| Figure | CallCabinet | PhoneUP5 |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 1 | 2 |
| Spec score · Call Recording Software | 7.4 (#11) | 7.4 (#13) |
| Integrations | The page lists Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral integrations. | The product extends Cisco UCM and Cisco UCCX/UCCE/PCCE and describes integration with CRM, helpdesk, and leading on-premise and cloud PBX providers. |
| Product | CallCabinet is now part of Smarsh, combining compliant voice recording with advanced analytics. | PhoneUP provides call recording and workforce optimization for Cisco collaboration and contact centers. |
| Security | Smarsh says its security controls include encryption in transit and at rest, single sign-on and multifactor identification, independent penetration testing, disaster recovery, and third-party audits. | The FAQ lists storage encryption, encrypted-call recording, role and rights based access control, and activity logging as data protection measures. |
Plans
In their own words
CallCabinet
CallCabinet, now part of Smarsh, combines compliant voice recording with analytics for organizations that need to capture and assess conversations. It records across mobile, UCaaS, CCaaS, PBX, and trading environments, then secures and analyzes voice data for privacy, quality oversight, and insight. Conversation Analytics includes real-time risk detection, sentiment analysis, customer experience insights, and upsell or retention signals. Quality tools include scoring, coaching, QA dashboards, trend analysis, and agent insights. The product names GDPR, MiFID II, HIPAA, and FINRA among the regulations it supports, and lists controls such as encryption, role-based access, legal hold, contextual redaction, and immutable storage. It also includes call transcription, a searchable archive, consent controls, and AI call summaries. Listed integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral. Its cloud-native architecture is described as designed for petabyte-scale voice data, global delivery, and enterprise redundancy. Platforms are self-hosted and web. Support is available through a request portal and [email protected].
PhoneUP5
PhoneUP5 records calls and screens for Cisco collaboration and contact-center environments, then consolidates recordings from multiple communication platforms into one archive. Its analytics include transcription, keyword search, call summaries, speech analytics, and meeting summaries. Searches support full-text words and phrases with AND, OR, and NOT operators; playback includes speed adjustment and waveform display. Workforce features cover quality management, desktop process analytics, call monitoring, live coaching, and reporting. PhoneUP5 extends Cisco UCM and Cisco UCCX/UCCE/PCCE and describes integrations with CRM, helpdesk, and on-premise or cloud PBX providers. Administrators can assign roles and control viewing, playing, downloading, and deleting recordings. Deployment is on-premise only, using clustered fault tolerance with Docker Swarm mode. Subscription and permanent licenses are available with pricing on request, plus a 60-day trial.