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PhoneUP5

phoneup5.com

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Spec score 7.4 #13 of 25 in Call Recording Software

What it is

PhoneUP5 records calls and screens for Cisco collaboration and contact-center environments, then consolidates recordings from multiple communication platforms into one archive. Its analytics include transcription, keyword search, call summaries, speech analytics, and meeting summaries. Searches support full-text words and phrases with AND, OR, and NOT operators; playback includes speed adjustment and waveform display. Workforce features cover quality management, desktop process analytics, call monitoring, live coaching, and reporting. PhoneUP5 extends Cisco UCM and Cisco UCCX/UCCE/PCCE and describes integrations with CRM, helpdesk, and on-premise or cloud PBX providers. Administrators can assign roles and control viewing, playing, downloading, and deleting recordings. Deployment is on-premise only, using clustered fault tolerance with Docker Swarm mode. Subscription and permanent licenses are available with pricing on request, plus a 60-day trial.

Spec sheet

Product
PhoneUP provides call recording and workforce optimization for Cisco collaboration and contact centers.Read 7 Oct 2026 · phoneup5.com
Deployment
PhoneUP supports on-premise deployment only, with clustered fault tolerance based on Docker Swarm mode.Read 7 Oct 2026 · phoneup5.com
Integrations
The product extends Cisco UCM and Cisco UCCX/UCCE/PCCE and describes integration with CRM, helpdesk, and leading on-premise and cloud PBX providers.Read 7 Oct 2026 · phoneup5.com
Security
The FAQ lists storage encryption, encrypted-call recording, role and rights based access control, and activity logging as data protection measures.Read 7 Oct 2026 · phoneup5.com
Founded
2011Read 28 Sep 2026 · phoneup5.com
Access control
Administrators can configure roles and define allowed recording operations such as viewing, playing, downloading, and deleting.Read 7 Oct 2026 · phoneup5.com
Call analytics
Features include call transcription, keyword search, call summaries, speech analytics, and meeting summaries.Read 7 Oct 2026 · phoneup5.com
Intended customers
The maker says its clients include system integrators, major commercial enterprises, and government organizations.Read 7 Oct 2026 · phoneup5.com
Licensing
The maker offers subscription and permanent license options but does not list prices on the page.Read 7 Oct 2026 · phoneup5.com
Recording
The product records calls and screens and can consolidate recordings from multiple communication platforms into a unified archive.Read 7 Oct 2026 · phoneup5.com
Search and playback
Users can search recordings by full-text keywords and phrases, use AND, OR, and NOT operators, and play audio with speed adjustment and waveform display.Read 7 Oct 2026 · phoneup5.com
Support and implementation
The FAQ gives an average implementation time of two days and advertises 24/7 support for questions.Read 7 Oct 2026 · phoneup5.com
Trial and demo
The maker offers a 60-day trial license and says an engineer can help deploy it in the customer's environment; browser demo access is also available by request.Read 7 Oct 2026 · phoneup5.com
Workforce tools
The site lists quality management, desktop process analytics, call monitoring, live coaching, and reporting.Read 7 Oct 2026 · phoneup5.com

Plans and prices

Permanent license Priced on request Pricing not listed; request a demo or contact the maker Read 7 Oct 2026 · phoneup5.com
Subscription Priced on request Pricing not listed; request a demo or contact the maker Read 7 Oct 2026 · phoneup5.com

Every PhoneUP5 plan and price →

Strong points and limits

Strong points

  • Transcribes calls and provides AI call summaries
  • Unified archive supports searchable recordings
  • AND, OR, and NOT search operators
  • Role controls govern recording operations
  • 60-day trial and deployment assistance available

Limits

  • On-premise deployment only
  • Pricing requires a request
  • Permanent and subscription license prices are unlisted
  • Implementation and infrastructure require customer environment

Who it suits

PhoneUP5 suits system integrators, commercial enterprises, and government organizations using Cisco collaboration or contact-center systems. It is aimed at teams needing recording search, analytics, workforce tools, and controlled access.

Verdict

PhoneUP5 brings recording, searchable archives, analytics, and workforce management into an on-premise Cisco-focused product. Its 60-day trial and deployment assistance help evaluate fit, while licensing costs require contacting the maker.

Where Specifiction places it

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