Imagicle Call Recording vs PhoneUP5
Imagicle Call Recording
imagicle.comPhoneUP5
phoneup5.comSide by side
| Figure | Imagicle Call Recording | PhoneUP5 |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | — |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | — |
| Self-hosted | Yes | Yes |
| Plans published | 3 | 2 |
| Spec score · Call Recording Software | 8.7 (#4) | 7.4 (#13) |
| Deployment | Call Recording can be deployed in cloud, on-premises, or hybrid environments. | PhoneUP supports on-premise deployment only, with clustered fault tolerance based on Docker Swarm mode. |
| Founded | 2010 | 2011 |
| Search and playback | Its Search&Play interface filters recordings by user and time and exposes caller, date, duration, tags, notes, playback, and file management. | Users can search recordings by full-text keywords and phrases, use AND, OR, and NOT operators, and play audio with speed adjustment and waveform display. |
| Security | The product describes role-based permissions, encryption, retention policies, legal hold, audit trails, PII redaction, and tamper detection; recordings can use AES-256 encryption. | The FAQ lists storage encryption, encrypted-call recording, role and rights based access control, and activity logging as data protection measures. |
Plans
Imagicle Call Recording
- CloudPrice not published
- Custom quotePriced on request
- Hosted, On-Prem software subscriptionPrice not published
In their own words
Imagicle Call Recording
Imagicle Call Recording captures business calls automatically or on demand and gives authorized users tools to search, play, download, tag, or delete recordings. Access is available through a web portal or a Webex or Teams gadget. It supports Microsoft Teams, Webex Calling, Cisco UCM, BroadWorks, Cisco CCME/CUBE, and SIPREC-capable media gateways, with cloud, on-premises, or hybrid deployment. Recording options include always-on recording with optional percentage sampling, on-demand recording, pause/resume, and Live Keep for Cisco UCM. Search&Play filters by user and timeframe and displays call details, tags, notes, and playback. Supervisors can review interactions using customizable scorecards and manual, AI-assisted, or AI-powered assessment. With Imagicle Voice Analytics, the solution adds transcription, summaries, sentiment analysis, keyword spotting, and trend insights. Security measures described include permissions by role, encryption, retention policies, legal hold, audit trails, PII redaction, and tamper detection; recordings can use AES-256 encryption. Pricing is on request, and a 30-day trial is available without a credit card.
PhoneUP5
PhoneUP5 records calls and screens for Cisco collaboration and contact-center environments, then consolidates recordings from multiple communication platforms into one archive. Its analytics include transcription, keyword search, call summaries, speech analytics, and meeting summaries. Searches support full-text words and phrases with AND, OR, and NOT operators; playback includes speed adjustment and waveform display. Workforce features cover quality management, desktop process analytics, call monitoring, live coaching, and reporting. PhoneUP5 extends Cisco UCM and Cisco UCCX/UCCE/PCCE and describes integrations with CRM, helpdesk, and on-premise or cloud PBX providers. Administrators can assign roles and control viewing, playing, downloading, and deleting recordings. Deployment is on-premise only, using clustered fault tolerance with Docker Swarm mode. Subscription and permanent licenses are available with pricing on request, plus a 60-day trial.