CallCabinet vs Soteria Teams Compliance
CallCabinet
smarsh.comSoteria Teams Compliance
insightfultechnology.comSide by side
| Figure | CallCabinet | Soteria Teams Compliance |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 0 |
| Spec score · Call Recording Software | 7.4 (#11) | 7.1 (#15) |
| Audience | CallCabinet provides compliant call recording for organizations in finance, insurance, healthcare, public sector, aviation, energy, legal, automotive, manufacturing, shipping, and retail. | The maker describes the company as serving businesses in highly regulated and litigious industries. |
| Capture coverage | It records across mobile, UCaaS, CCaaS, PBX, and trading environments. | It captures voice, chat, video, screen activities and content from Teams clients and Teams-enabled devices. |
| Headquarters | CallCabinet is headquartered in Boca Raton, Florida. | London, United Kingdom |
| Integrations | The page lists Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral integrations. | The maker lists Microsoft Teams among its integrations and says it records and archives Teams voice, chat, video, screen sharing and attachments. |
| Purpose | The platform captures, secures, and analyzes conversations to help compliance leaders protect privacy, ensure quality, and find insights in voice data. | The Microsoft Teams compliance recording solution records voice, video, screen sharing, instant messages and files. |
| Support | The CallCabinet support portal provides a Submit a request option and lists [email protected] as a contact. | The product page invites prospective customers to contact the team to discuss the solution and request more information. |
Plans
In their own words
CallCabinet
CallCabinet, now part of Smarsh, combines compliant voice recording with analytics for organizations that need to capture and assess conversations. It records across mobile, UCaaS, CCaaS, PBX, and trading environments, then secures and analyzes voice data for privacy, quality oversight, and insight. Conversation Analytics includes real-time risk detection, sentiment analysis, customer experience insights, and upsell or retention signals. Quality tools include scoring, coaching, QA dashboards, trend analysis, and agent insights. The product names GDPR, MiFID II, HIPAA, and FINRA among the regulations it supports, and lists controls such as encryption, role-based access, legal hold, contextual redaction, and immutable storage. It also includes call transcription, a searchable archive, consent controls, and AI call summaries. Listed integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral. Its cloud-native architecture is described as designed for petabyte-scale voice data, global delivery, and enterprise redundancy. Platforms are self-hosted and web. Support is available through a request portal and [email protected].
Soteria Teams Compliance
Soteria Teams Compliance records Microsoft Teams voice, chat, video, screen activity, files, and other content from Teams clients and Teams-enabled devices. Recorded interactions can be searched, transcribed, categorised, and analysed. Compliance teams use a single-view portal to configure activity triggers and alerts, while administrators set retention periods and legal holds for their jurisdiction. Recordings remain in an evidential-weight vault, with archiving, retrieval, access control, and erasure when retention is no longer needed. The maker says deployments can be customised for a regulatory jurisdiction and records can be audited for regulatory reporting. The product is certified for Microsoft through its Independent Software Vendor programme. Deployment options include Insightful Cloud, on-premise, hybrid, AWS, and Azure environments. Its FUSION platform integrates with more than 240 data sources, and the solution works with the company’s case management tool. It is a paid web product with pricing on request, aimed at highly regulated and litigious organisations.