CallCabinet vs Tollring Compliance Recording
CallCabinet
smarsh.comTollring Compliance Recording
tollring.comSide by side
| Figure | CallCabinet | Tollring Compliance Recording |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| Self-hosted | Yes | — |
| Plans published | 1 | 2 |
| Spec score · Call Recording Software | 7.4 (#11) | 6.7 (#21) |
| Headquarters | CallCabinet is headquartered in Boca Raton, Florida. | Uxbridge, Middlesex, United Kingdom |
| Purpose | The platform captures, secures, and analyzes conversations to help compliance leaders protect privacy, ensure quality, and find insights in voice data. | Analytics 365 automatically captures required Microsoft Teams voice calls using policy-driven recording and stores them for compliance review. |
| Support | The CallCabinet support portal provides a Submit a request option and lists [email protected] as a contact. | Tollring provides a support portal and lists a UK support phone number of +44 1895 464019. |
Plans
Tollring Compliance Recording
- Essentials recording and analyticsPriced on request
- Ultimate recording and enhanced AI powered analyticsPriced on request
In their own words
CallCabinet
CallCabinet, now part of Smarsh, combines compliant voice recording with analytics for organizations that need to capture and assess conversations. It records across mobile, UCaaS, CCaaS, PBX, and trading environments, then secures and analyzes voice data for privacy, quality oversight, and insight. Conversation Analytics includes real-time risk detection, sentiment analysis, customer experience insights, and upsell or retention signals. Quality tools include scoring, coaching, QA dashboards, trend analysis, and agent insights. The product names GDPR, MiFID II, HIPAA, and FINRA among the regulations it supports, and lists controls such as encryption, role-based access, legal hold, contextual redaction, and immutable storage. It also includes call transcription, a searchable archive, consent controls, and AI call summaries. Listed integrations include Cisco, Microsoft Teams, 8x8, Zoom, Avaya, NetSapiens, and RingCentral. Its cloud-native architecture is described as designed for petabyte-scale voice data, global delivery, and enterprise redundancy. Platforms are self-hosted and web. Support is available through a request portal and [email protected].
Tollring Compliance Recording
Tollring Compliance Recording has no write-up on Specifiction yet; its figures are above.