CallFinder vs Five9 Interaction Analytics
CallFinder
mycallfinder.com
Five9 Interaction Analytics
five9.comSide by side
| Figure | CallFinder | Five9 Interaction Analytics |
|---|---|---|
| Price from | — | $119/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 1 | 5 |
| Spec score · Customer Service QA Software | 7.3 (#19) | 8.2 (#9) |
| Spec score · Contact Center Quality Assurance Software | 7.4 (#13) | 8.1 (#8) |
| Founded | 1990 | 2001 |
| Headquarters | South Burlington, Vermont, United States | San Ramon, California, USA |
| Integrations | CallFinder says it works with any telephony system and call recording provider, using API access to ingest call recordings and metadata. | Five9 pricing lists CRM adapter options including Salesforce, ServiceNow, Dynamics, Zendesk, or Oracle, and UC options including Microsoft Teams, Zoom, RingCentral, and AT&T Office@Hand. |
| Reporting | Analytics reports can be customized and shared with QA teams, agents, and decision makers. | Trend and root cause tools include automatic topic identification, trend reports and dashboards, word cloud visualization, and statistical comparison. |
Plans
Five9 Interaction Analytics
- Digital$119 a month
- Core$159 a month
- EnterprisePriced on request
- PlusPriced on request
- ProPriced on request
In their own words
CallFinder
CallFinder has no write-up on Specifiction yet; its figures are above.
Five9 Interaction Analytics
Five9 Interaction Analytics has no write-up on Specifiction yet; its figures are above.