CallFinder vs Voxjar
CallFinder
mycallfinder.comVoxjar
voxjar.comSide by side
| Figure | CallFinder | Voxjar |
|---|---|---|
| Price from | — | $90/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 1 | 4 |
| Spec score · Customer Service QA Software | 7.3 (#19) | 8.3 (#7) |
| Spec score · Contact Center Quality Assurance Software | 7.4 (#13) | 8.3 (#7) |
| Founded | 1990 | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | South Burlington, Vermont, United States | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | CallFinder says it works with any telephony system and call recording provider, using API access to ingest call recordings and metadata. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Intended users | CallFinder says it serves contact centers of any size and industry, including credit unions, healthcare, crisis centers, collections, and insurance. | The Enterprise plan is described for BPOs, agencies, and organizations with special requirements. |
| Security | CallFinder says it is SOC 2 compliant and applies application- and user-level protections to limit access to confidential information. | Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations. |
| What it does | CallFinder uses automated speech analytics to turn recorded customer conversations into insights for agent coaching, productivity, and customer experience. | Voxjar is an AI quality-assurance platform that ingests call recordings, transcribes them and evaluates calls against business criteria. |
Plans
In their own words
CallFinder
CallFinder has no write-up on Specifiction yet; its figures are above.
Voxjar
Voxjar automates call monitoring and coaching by ingesting, transcribing, and scoring voice interactions. Its AI evaluator measures calls against custom criteria, scorecards, conditional logic, and weighted questions. It can track agent strengths, weaknesses, and topics, then produce summaries and coaching overviews. Voxjar says it transcribes calls in more than 100 languages. Evaluations consume AI credits, starting at one credit per minute of audio; advanced and reasoning models use more. When credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase, but manual QA remains available. The web-based service has a free Basics plan with three users and 120 AI credits. QA Pro costs $90 a month and includes unlimited users, bulk uploads, integrations, reporting, coaching, and audit logs. A 14-day trial is listed. Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts, or evaluations to train models.