CallFire IVR vs Mobilus Visual IVR
CallFire IVR
callfire.com
Mobilus Visual IVR
mobilus.co.jpSide by side
| Figure | CallFire IVR | Mobilus Visual IVR |
|---|---|---|
| Price from | $99/mo | — |
| Free plan | Yes | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 5 | 1 |
| Spec score · IVR Software | 9.3 (#1) | 7.7 (#15) |
| Purpose | CallFire IVR provides inbound and outbound interactive voice response for surveys, polls, appointment reminders, payments, and other uses. | Visual IVR displays inquiry channels and routes customers to a suitable support destination based on their needs and call-center conditions. |
| Security | CallFire's privacy statement says it uses SSL to protect customer data and offers configurable in-service security features. | Mobilus states that it holds ISMS certification (ISO/IEC 27001:2022) and a Privacy Mark; its PCI DSS compliance is scoped to Mobilus Security Suite (Secure Path). |
| What it does | CallFire IVR provides inbound and outbound interactive voice response for surveys, polls, reminders, payments and keypad interactions. | Visual IVR presents a visual inquiry menu that routes customers to suitable support channels such as FAQs, chat, LINE, bots or telephone. |
Plans
CallFire IVR
- Pay as you goFree
- Lite$99 a month
- Startup$199 a month
- Grow$299 a month
- Pro$599 a month
In their own words
CallFire IVR
CallFire IVR provides inbound and outbound interactive voice response for organizations guiding callers or collecting responses. Its auto-attendant routes incoming calls to an appropriate line or answering service, while IVR flows can be built with a drag-and-drop designer or XML editor. The system can record calls and responses, track results, export data, and analyze metrics. CallFire describes uses that include appointment reminders, payments, surveys, political polling, and emergency information hotlines. It says users can set up an unlimited number of extensions that route to forwarding numbers, and its IVR guide lists Zapier integrations. Developers can assist with custom applications using CallFire APIs. The service is available through web and API platforms, but accepts touch-tone input only and does not offer voice recognition. There is no free plan. Listed monthly plans are Lite at 99.00 USD, Startup at 199.00 USD, Grow at 299.00 USD, and Pro at 599.00 USD, each with a stated minutes/texts allowance. Calls and texts stop at zero credits; monthly allowances expire at each cycle's end.
Mobilus Visual IVR
Mobilus Visual IVR is a web service that routes customer inquiries to support destinations based on customer needs and call-center conditions. Destinations can include FAQs, web chat, LINE, chatbots, voicebots, and telephone support. A button or QR code can open the menu, which may also appear as a popup or small window without changing an existing page structure. Teams edit scenario flows in a graphical interface and use drag-and-drop controls to change IVR button destinations. Visual IVR offers simple and HTML/CSS design modes, with up to 50 registered templates. Each scenario flow can contain up to 100 contents, with smartphone and PC previews. Analytics cover access totals, referral sources, and user journeys, with reporting windows and ranking limits specified by the product page. A voicebot can send an SMS after a call with a link to the Visual IVR menu. Mobilus presents it for improving inquiry routing, self-service, and call-center load. Pricing is available by inquiry.