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Mobilus Visual IVR

mobilus.co.jp

WebAPI
Visit mobilus.co.jp
Spec score 7.7 #15 of 22 in IVR Software

What it is

Mobilus Visual IVR is a web service that routes customer inquiries to support destinations based on customer needs and call-center conditions. Destinations can include FAQs, web chat, LINE, chatbots, voicebots, and telephone support. A button or QR code can open the menu, which may also appear as a popup or small window without changing an existing page structure. Teams edit scenario flows in a graphical interface and use drag-and-drop controls to change IVR button destinations. Visual IVR offers simple and HTML/CSS design modes, with up to 50 registered templates. Each scenario flow can contain up to 100 contents, with smartphone and PC previews. Analytics cover access totals, referral sources, and user journeys, with reporting windows and ranking limits specified by the product page. A voicebot can send an SMS after a call with a link to the Visual IVR menu. Mobilus presents it for improving inquiry routing, self-service, and call-center load. Pricing is available by inquiry.

Spec sheet

What it does
Visual IVR presents a visual inquiry menu that routes customers to suitable support channels such as FAQs, chat, LINE, bots or telephone.Read 15 Oct 2026 · mobilus.co.jp
Purpose
Visual IVR displays inquiry channels and routes customers to a suitable support destination based on their needs and call-center conditions.Read 4 Oct 2026 · mobilus.co.jp
Intended users
The product is presented for organizations seeking to improve inquiry routing, self-service, and call-center load.Read 4 Oct 2026 · mobilus.co.jp
Security
Mobilus states that it holds ISMS certification (ISO/IEC 27001:2022) and a Privacy Mark; its PCI DSS compliance is scoped to Mobilus Security Suite (Secure Path).Read 4 Oct 2026 · mobilus.co.jp
Headquarters
Shinagawa-ku, Tokyo, JapanRead 28 Sep 2026 · mobilus.co.jp
Founded
Mobilus was established in September 2011.Read 15 Oct 2026 · mobilus.co.jp
Analytics
Statistics cover scenario page views, referral sources and graphical user journey transitions.Read 15 Oct 2026 · mobilus.co.jp
Analytics retention
The statistics screens provide monthly data for one year, weekly data for three months, daily data for two weeks and custom periods up to 31 days.Read 15 Oct 2026 · mobilus.co.jp
API access
The API requires an application to Mobilus and an API key that supplies access tokens.Read 15 Oct 2026 · mobilus.co.jp
API availability
A Visual IVR API can update content information from external systems.Read 15 Oct 2026 · mobilus.co.jp
API limit
The documented API request ceiling is 60 requests per minute.Read 15 Oct 2026 · mobilus.co.jp
Channel routing
The product can list telephone, web chat, LINE, chatbot, voicebot and FAQ destinations in one interface.Read 15 Oct 2026 · mobilus.co.jp
Channels
Listed destinations include FAQ, web chat, LINE, chatbots, voicebots, and telephone support.Read 4 Oct 2026 · mobilus.co.jp
Company headquarters
The registered headquarters is in Higashi-Gotanda, Shinagawa-ku, Tokyo, Japan.Read 15 Oct 2026 · mobilus.co.jp
Company legal name
The maker identifies itself as Mobilus Corporation (モビルス株式会社).Read 15 Oct 2026 · mobilus.co.jp
Content capacity
A scenario flow can contain up to 100 contents, with previews for smartphone and PC displays.Read 15 Oct 2026 · mobilus.co.jp
Content limit
A scenario flow can contain up to 100 contents, with previews for smartphone and PC displays.Read 4 Oct 2026 · mobilus.co.jp
Customer base
Mobilus says more than 500 companies use at least one of its products and that retention exceeded 99% as of October 2024.Read 15 Oct 2026 · mobilus.co.jp
Design modes
The interface offers a simple design mode and an HTML/CSS custom mode.Read 15 Oct 2026 · mobilus.co.jp
Design options
The page describes simple and HTML/CSS custom design modes and says up to 50 design templates can be registered.Read 4 Oct 2026 · mobilus.co.jp
Design templates
Up to 50 design templates can be registered and assigned at page level.Read 15 Oct 2026 · mobilus.co.jp
Employees
Mobilus reports 110 employees as of August 31, 2025.Read 15 Oct 2026 · mobilus.co.jp
Funding news
Mobilus announced approximately ¥420 million in third-party financing on May 29, 2018, with investors including Fujitsu, Mitsubishi UFJ Capital, SMBC Venture Capital, Bunka放送 and a LINE Ventures fund.Read 15 Oct 2026 · mobilus.co.jp
Launch date
Mobilus announced Visual IVR availability on June 11, 2020.Read 15 Oct 2026 · mobilus.co.jp
Limit: API support
Mobilus states that it does not provide technical support for use of the API.Read 15 Oct 2026 · mobilus.co.jp
Limit: complex inquiries
Kigyolog cautions that visual IVR is less suitable when customer questions are highly specialized and cannot be answered with standardized content.Read 15 Oct 2026 · kigyolog.com
Limit: mobile app availability
The same independent listing says no Android or iPhone app is listed and identifies the service as web-based.Read 15 Oct 2026 · mobilestalk.net
Limit: pricing transparency
An independent Mobilus Visual IVR listing says the provider publishes no plan prices and requires buyers to ask for pricing.Read 15 Oct 2026 · mobilestalk.net
LinkedIn company size
LinkedIn places Mobilus Corporation in the 51–200 employee range and identifies Shinagawa, Tokyo as headquarters.Read 15 Oct 2026 · linkedin.com
PCI DSS scope
PCI DSS 4.0 compliance is stated for Mobilus Security Suite Secure Path, rather than specifically for Visual IVR.Read 15 Oct 2026 · mobilus.co.jp
Placement
A button or QR code can launch Visual IVR, which can also appear as a popup or small window on an existing website without changing its page structure.Read 4 Oct 2026 · mobilus.co.jp
Popup placement
Visual IVR can appear as a popup or small window without restructuring the host website.Read 15 Oct 2026 · mobilus.co.jp
Praise: always-on access
Kigyolog says visual IVR can operate 24 hours a day, 365 days a year to preserve customer access outside staffed hours.Read 15 Oct 2026 · kigyolog.com
Praise: analytics
Aspic highlights graphical user-flow analysis as useful for revising page structures and improving usability.Read 15 Oct 2026 · aspicjapan.org
Praise: usability
Aspic describes Visual IVR as having intuitive scenario editing, flexible page design and easy content publishing.Read 15 Oct 2026 · aspicjapan.org
Pricing
The maker says to contact it for details about Visual IVR pricing.Read 4 Oct 2026 · mobilus.co.jp
Rating on ITreview
0.0 out of 5 from 0 reviewsRead 15 Oct 2026 · itreview.jp
Release history
Version 1.17.0 added scenario-count options, editable scenario names, a content-update API and bug fixes in March 2022.Read 15 Oct 2026 · mobilus.co.jp
Scenario editor
A graphical map editor supports drag-and-drop changes to scenario flows and destination links.Read 15 Oct 2026 · mobilus.co.jp
Security certifications
Mobilus lists ISMS certification ISO/IEC 27001:2022 and a Japanese Privacy Mark.Read 15 Oct 2026 · mobilus.co.jp
Security policy
Mobilus maintains an information-security policy covering rules, legal compliance, governance, incident prevention and staff training.Read 15 Oct 2026 · mobilus.co.jp
Support contact
A Mobilus Visual IVR update notice lists [email protected] and 03-6417-9523 as contact details.Read 4 Oct 2026 · mobilus.co.jp
Voicebot and SMS
The page says Visual IVR can work with a voicebot that sends an SMS after a call with a link to the Visual IVR menu.Read 4 Oct 2026 · mobilus.co.jp
Voicebot SMS
A voicebot can send an SMS after a call containing a link to the Visual IVR menu.Read 15 Oct 2026 · mobilus.co.jp
Website installation
Deployment can replace an existing website telephone-number link with a Visual IVR launch button.Read 15 Oct 2026 · mobilus.co.jp

Plans and prices

Visual IVR Priced on request Pricing supplied by inquiry Read 15 Oct 2026 · mobilus.co.jp

Every Mobilus Visual IVR plan and price →

Strong points and limits

Strong points

  • Routes inquiries across multiple support channels
  • Works from buttons, QR codes, popups, or windows
  • Provides drag-and-drop scenario editing
  • Supports simple and HTML/CSS design modes
  • Includes access and journey statistics

Limits

  • Pricing is available only by inquiry
  • Scenario flows allow up to 100 contents
  • Template registration is limited to 50 designs
  • Web-based service only

Who it suits

Visual IVR suits organizations routing customers among self-service, messaging, bot, and telephone channels. It fits teams needing visual flow editing, embedded menus, and inquiry-path statistics.

Verdict

Mobilus Visual IVR combines configurable routing menus, channel destinations, flow editing, and usage statistics. Its published limits and inquiry-based pricing should be considered when planning a deployment.

Where Specifiction places it

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