Knowlarity Cloud Contact Center vs Mobilus Visual IVR
Knowlarity Cloud Contact Center
knowlarity.com
Mobilus Visual IVR
mobilus.co.jpSide by side
| Figure | Knowlarity Cloud Contact Center | Mobilus Visual IVR |
|---|---|---|
| Price from | ₹1,400/mo | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Plans published | 7 | 1 |
| Spec score · IVR Software | 8.7 (#3) | 7.7 (#15) |
| Analytics | The platform includes real-time monitoring dashboards, call analytics and agent-performance reporting. | Statistics cover scenario page views, referral sources and graphical user journey transitions. |
| Founded | Knowlarity was founded in 2009. | Mobilus was established in September 2011. |
| Headquarters | Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location. | Shinagawa-ku, Tokyo, Japan |
| Purpose | The cloud contact center is a hosted platform for tracking, monitoring, and analyzing calls in real time. | Visual IVR displays inquiry channels and routes customers to a suitable support destination based on their needs and call-center conditions. |
| Security | Knowlarity says its databases are secured and protected and describes its security and compliance offering as cloud-based. | Mobilus states that it holds ISMS certification (ISO/IEC 27001:2022) and a Privacy Mark; its PCI DSS compliance is scoped to Mobilus Security Suite (Secure Path). |
| What it does | Knowlarity Cloud Contact Center is a cloud communications platform for managing inbound and outbound customer calls with CRM connectivity and real-time conversation and agent insights. | Visual IVR presents a visual inquiry menu that routes customers to suitable support channels such as FAQs, chat, LINE, bots or telephone. |
Plans
Knowlarity Cloud Contact Center
- Unlimited Contact Center Plan₹1,999 a month
- Inbound & Contact Center₹2,999 a month
- Inbound & Outbound Contact Center₹3,499 a month
- Advance Plan₹16,800 a year
- Premium Plan₹34,200 a year
- Premium Plus Plan₹60,000 a year
- Inbound & Outbound Contact Center with lead management (Tentacle)Priced on request
In their own words
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted service for tracking, monitoring, and analyzing calls in real time. It supports inbound and outbound handling, with recording, queues, mute and hold controls, warm transfers, callbacks, voicemail, and IVR. Skill-based routing directs calls by agent skills, while Sticky Agent sends repeat callers to the agent they last spoke with. Knowlarity says the cloud platform can respond to an unlimited number of concurrent inbound and outbound calls and requires no additional infrastructure. It can connect with existing CRM software. Its Zoho connections include access to call recordings and lead creation from calls; Zoho Desk can create tickets and contacts, and Zoho Recruit can track call-based prospect performance. Platforms listed are Android, iOS, and web. The company describes smartphone access and advertises 24x7 support. Paid plans start at ₹1,999/mo; listed monthly options include 1999.00 INR for Unlimited Contact Center and 2999.00 INR for Inbound & Contact Center.
Mobilus Visual IVR
Mobilus Visual IVR is a web service that routes customer inquiries to support destinations based on customer needs and call-center conditions. Destinations can include FAQs, web chat, LINE, chatbots, voicebots, and telephone support. A button or QR code can open the menu, which may also appear as a popup or small window without changing an existing page structure. Teams edit scenario flows in a graphical interface and use drag-and-drop controls to change IVR button destinations. Visual IVR offers simple and HTML/CSS design modes, with up to 50 registered templates. Each scenario flow can contain up to 100 contents, with smartphone and PC previews. Analytics cover access totals, referral sources, and user journeys, with reporting windows and ranking limits specified by the product page. A voicebot can send an SMS after a call with a link to the Visual IVR menu. Mobilus presents it for improving inquiry routing, self-service, and call-center load. Pricing is available by inquiry.