CallFire IVR vs VoiceGuide
CallFire IVR
callfire.com
VoiceGuide
voiceguide.comSide by side
| Figure | CallFire IVR | VoiceGuide |
|---|---|---|
| Price from | $99/mo | — |
| Free plan | Yes | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| iOS | Yes | — |
| Android | Yes | — |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 5 | 10 |
| Spec score · IVR Software | 9.3 (#1) | 7.6 (#16) |
| Integrations | Zapier lists CallFire connections with services including GetResponse, AWeber, ClickFunnels, Typeform, ActiveCampaign, Twilio and Google Ads. | VoiceGuide provides REST, WCF, COM, database and file interfaces and supports in-callflow JavaScript and VBScript execution. |
| Support | CallFire's pricing page lists customer support hours as 6am–5pm PT for all plans. | Free support is provided through VoiceGuide's online support forum. |
Plans
CallFire IVR
- Pay as you goFree
- Lite$99 a month
- Startup$199 a month
- Grow$299 a month
- Pro$599 a month
VoiceGuide
- Professional (51+ lines)$180, paid once
- Professional (11 - 50 lines)$220, paid once
- Enterprise (51+ lines)$260, paid once
- Professional (4 - 10 lines)$280, paid once
- Enterprise (11 - 50 lines)$310, paid once
- Professional + Dialer (11 - 50 lines)$380, paid once
- Enterprise (4 - 10 lines)$390, paid once
- Enterprise + Dialer (11 - 50 lines)$470, paid once
- Professional + Dialer (4 - 10 lines)$480, paid once
- Enterprise + Dialer (4 - 10 lines)$590, paid once
In their own words
CallFire IVR
CallFire IVR provides inbound and outbound interactive voice response for organizations guiding callers or collecting responses. Its auto-attendant routes incoming calls to an appropriate line or answering service, while IVR flows can be built with a drag-and-drop designer or XML editor. The system can record calls and responses, track results, export data, and analyze metrics. CallFire describes uses that include appointment reminders, payments, surveys, political polling, and emergency information hotlines. It says users can set up an unlimited number of extensions that route to forwarding numbers, and its IVR guide lists Zapier integrations. Developers can assist with custom applications using CallFire APIs. The service is available through web and API platforms, but accepts touch-tone input only and does not offer voice recognition. There is no free plan. Listed monthly plans are Lite at 99.00 USD, Startup at 199.00 USD, Grow at 299.00 USD, and Pro at 599.00 USD, each with a stated minutes/texts allowance. Calls and texts stop at zero credits; monthly allowances expire at each cycle's end.
VoiceGuide
VoiceGuide builds inbound and outbound IVR and messaging systems through a graphical callflow designer. It can run on-premise or in the cloud and works with Cisco, Avaya, and other telephony systems and providers. The outbound dialer supports standard, preview, and predictive dialing for ACD systems, with answering-machine detection, Do Not Call lists, scheduling, retries, and escalations. ACD features include queuing, skill-based routing, queue-position notifications, and callback scheduling. Interfaces include REST, WCF, COM, database, and file connections, plus JavaScript and VBScript inside callflows. Speech options listed include SAPI, Google Cloud, and MRCPv2 text-to-speech, along with Google Cloud Speech-to-Text/ASR and MRCPv2. It runs on Windows and supports API and self-hosted deployment. Pricing is paid, with one-time plans from $180. A free evaluation enables Enterprise+Dialer features for up to 30 simultaneous calls.