VoiceGuide
voiceguide.com
What it is
VoiceGuide builds inbound and outbound IVR and messaging systems through a graphical callflow designer. It can run on-premise or in the cloud and works with Cisco, Avaya, and other telephony systems and providers. The outbound dialer supports standard, preview, and predictive dialing for ACD systems, with answering-machine detection, Do Not Call lists, scheduling, retries, and escalations. ACD features include queuing, skill-based routing, queue-position notifications, and callback scheduling. Interfaces include REST, WCF, COM, database, and file connections, plus JavaScript and VBScript inside callflows. Speech options listed include SAPI, Google Cloud, and MRCPv2 text-to-speech, along with Google Cloud Speech-to-Text/ASR and MRCPv2. It runs on Windows and supports API and self-hosted deployment. Pricing is paid, with one-time plans from $180. A free evaluation enables Enterprise+Dialer features for up to 30 simultaneous calls.
Spec sheet
- Deployment
- VoiceGuide can be deployed on-premise or in the cloud.Read 1 Oct 2026 · voiceguide.com
- Integrations
- VoiceGuide provides REST, WCF, COM, database and file interfaces and supports in-callflow JavaScript and VBScript execution.Read 1 Oct 2026 · voiceguide.com
- Support
- Free support is provided through VoiceGuide's online support forum.Read 1 Oct 2026 · voiceguide.com
- ACD
- VoiceGuide provides ACD queuing, skill-based routing, queue-position notifications and callback scheduling.Read 1 Oct 2026 · voiceguide.com
- Additional requirement
- VoIP systems require Dialogic HMP licenses in addition to VoiceGuide licenses, while analog and T1/E1 ISDN systems require Dialogic cards.Read 1 Oct 2026 · voiceguide.com
- Callflow design
- Its Graphical Script Designer provides modules for creating and managing callflows.Read 1 Oct 2026 · voiceguide.com
- Core product
- VoiceGuide is designed for inbound and outbound IVR and messaging systems that can be tailored to individual needs.Read 1 Oct 2026 · voiceguide.com
- CRM integration
- The dialer can integrate with CRM and other systems, and external systems can start calls through XML, COM, WCF, WebService or REST APIs, or a database.Read 1 Oct 2026 · voiceguide.com
- Dialer controls
- The dialer supports live-person versus answering-machine detection, Do Not Call lists, scheduling, retries and escalations.Read 1 Oct 2026 · voiceguide.com
- Free evaluation
- A fully working evaluation version enables all Enterprise+Dialer features and the homepage says it supports up to 30 simultaneous calls for free.Read 1 Oct 2026 · voiceguide.com
- Outbound dialer
- The dialer supports standard autodialing and preview or predictive dialing for ACD systems.Read 1 Oct 2026 · voiceguide.com
- Speech engines
- The download page lists SAPI, Google Cloud and MRCPv2 text-to-speech support, plus Google Cloud Speech-to-Text/ASR and MRCPv2.Read 1 Oct 2026 · voiceguide.com
- Telephony compatibility
- The product works with Cisco, Avaya and other telephony systems and providers.Read 1 Oct 2026 · voiceguide.com
- VoIP deployment
- VoIP/SIP deployment is supported on physical servers, VMware ESXi, AWS, Microsoft Azure, Microsoft Hyper-V and cloud-hosted VMware ESXi.Read 1 Oct 2026 · voiceguide.com
Plans and prices
Professional (51+ lines) $180, paid once per line 51+ lines Read 1 Oct 2026 · voiceguide.com
Professional (11 - 50 lines) $220, paid once per line 11 - 50 lines Read 1 Oct 2026 · voiceguide.com
Enterprise (51+ lines) $260, paid once per line 51+ lines Read 1 Oct 2026 · voiceguide.com
Professional (4 - 10 lines) $280, paid once per line 4 - 10 lines Read 1 Oct 2026 · voiceguide.com
Enterprise (11 - 50 lines) $310, paid once per line 11 - 50 lines Read 1 Oct 2026 · voiceguide.com
Professional + Dialer (11 - 50 lines) $380, paid once per line 11 - 50 lines Read 1 Oct 2026 · voiceguide.com
Enterprise (4 - 10 lines) $390, paid once per line 4 - 10 lines Read 1 Oct 2026 · voiceguide.com
Enterprise + Dialer (11 - 50 lines) $470, paid once per line 11 - 50 lines Read 1 Oct 2026 · voiceguide.com
Professional + Dialer (4 - 10 lines) $480, paid once per line 4 - 10 lines Read 1 Oct 2026 · voiceguide.com
Enterprise + Dialer (4 - 10 lines) $590, paid once per line 4 - 10 lines Read 1 Oct 2026 · voiceguide.com
Strong points and limits
Strong points
- Graphical designer manages callflows
- Supports Cisco, Avaya, and other telephony systems
- Includes outbound dialing and ACD routing
- Offers REST, WCF, COM, database, and file interfaces
- Free evaluation supports up to 30 simultaneous calls
Limits
- No free plan is offered
- VoIP requires separate Dialogic HMP licenses
- Analog and T1/E1 ISDN require Dialogic cards
- Pricing is billed per line
Who it suits
VoiceGuide suits organizations designing customized inbound or outbound call systems, including teams needing dialer controls, ACD routing, speech engines, and telephony integrations. It is also relevant to on-premise or cloud deployments.
Verdict
VoiceGuide covers callflow design, outbound dialing, ACD, speech, and broad integration interfaces. Its evaluation version exposes Enterprise+Dialer features, while production pricing depends on plan and line count.
Where Specifiction places it
- IVR Software#16 of 227.6
Alternatives to VoiceGuideAll alternatives →
Avaya Experience Platform From $48/mo 8.7 Visit 
MyOperator From ₹500/mo 8.7 Visit