Avaya Experience Platform vs VoiceGuide
Avaya Experience Platform
avaya.com
VoiceGuide
voiceguide.comSide by side
| Figure | Avaya Experience Platform | VoiceGuide |
|---|---|---|
| Price from | $48/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| API | Yes | Yes |
| Self-hosted | Yes | Yes |
| Plans published | 4 | 10 |
| Spec score · IVR Software | 8.7 (#2) | 7.6 (#16) |
| Deployment | Avaya lists cloud, hybrid, and on-premises deployment options. | VoiceGuide can be deployed on-premise or in the cloud. |
| Integrations | Avaya lists Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams, and Verint WEM among its ecosystem connections. | VoiceGuide provides REST, WCF, COM, database and file interfaces and supports in-callflow JavaScript and VBScript execution. |
| Outbound dialer | Yes | The dialer supports standard autodialing and preview or predictive dialing for ACD systems. |
| Support | Included support covers maintenance, incident tracking and resolution, and updates and upgrades. | Free support is provided through VoiceGuide's online support forum. |
Plans
Avaya Experience Platform
- Digital$48 a month
- Voice$83 a month
- All Media$125 a month
- Avaya InfinityPriced on request
VoiceGuide
- Professional (51+ lines)$180, paid once
- Professional (11 - 50 lines)$220, paid once
- Enterprise (51+ lines)$260, paid once
- Professional (4 - 10 lines)$280, paid once
- Enterprise (11 - 50 lines)$310, paid once
- Professional + Dialer (11 - 50 lines)$380, paid once
- Enterprise (4 - 10 lines)$390, paid once
- Enterprise + Dialer (11 - 50 lines)$470, paid once
- Professional + Dialer (4 - 10 lines)$480, paid once
- Enterprise + Dialer (4 - 10 lines)$590, paid once
In their own words
Avaya Experience Platform
Avaya Experience Platform, also called Avaya Infinity, coordinates omnichannel customer interactions with enterprise systems, data, AI and workflows. It supports inbound calling, outbound dialing, IVR building, digital channels and workforce management for large, complex contact centers, including environments with thousands of agents. Teams can create low-code or no-code workflows, while authorized business users can update them under IT governance. Avaya describes the orchestration as AI-agnostic and supports multiple models, real-time customer context and automated workflows. Deployment choices include cloud, hybrid and on-premises, with API, self-hosted and web platforms. Listed controls include role-based access, audit trails, retention settings, bring-your-own-key and organization-defined permissions. Integrations include Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, Microsoft Teams and Verint. Digital costs $48 a month, Voice 83.00 USD, and All Media 125.00 USD, based on 200–399 concurrent users over three years; additional charges may apply.
VoiceGuide
VoiceGuide builds inbound and outbound IVR and messaging systems through a graphical callflow designer. It can run on-premise or in the cloud and works with Cisco, Avaya, and other telephony systems and providers. The outbound dialer supports standard, preview, and predictive dialing for ACD systems, with answering-machine detection, Do Not Call lists, scheduling, retries, and escalations. ACD features include queuing, skill-based routing, queue-position notifications, and callback scheduling. Interfaces include REST, WCF, COM, database, and file connections, plus JavaScript and VBScript inside callflows. Speech options listed include SAPI, Google Cloud, and MRCPv2 text-to-speech, along with Google Cloud Speech-to-Text/ASR and MRCPv2. It runs on Windows and supports API and self-hosted deployment. Pricing is paid, with one-time plans from $180. A free evaluation enables Enterprise+Dialer features for up to 30 simultaneous calls.