CallGrid vs CallRail
CallGrid
callgrid.com
CallRail
callrail.comSide by side
| Figure | CallGrid | CallRail |
|---|---|---|
| Price from | $199/mo | $50/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| macOS | — | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 2 | 6 |
| Spec score · Sales Call Tracking Software | 7.9 (#7) | 9.3 (#2) |
| Spec score · Inbound Call Tracking Software | 7.9 (#6) | 9.2 (#1) |
| Spec score · Call Tracking Software | 7.8 (#18) | 9.1 (#2) |
| Integrations | CallGrid states that it has 100+ integrations, including HubSpot, Slack, Google Ads, Ringba, and Five9, and supports connecting other tools through webhooks, postbacks, its API, and MCP. | CallRail lists integrations including Google Ads, Google Analytics 4, Google Business Profile, HubSpot, Salesforce and Freshpaint. |
| Support | Founder-level support is included on every plan, and the support page directs users to email [email protected] for help from a person. | The help center contains feature-specific articles covering call recording, downloads, deletion, playback and troubleshooting. |
Plans
CallRail
- Lead Tracking$50 a month
- AI Voice Assistant$95 a month
- Lead Tracking Complete$95 a month
- Voice Assist$95 a month
- Lead Conversion$150 a month
- Lead Conversion Complete$195 a month
In their own words
CallRail
CallRail connects calls, texts, and forms with marketing campaigns and customer attribution. Its Call Tracking feature links calls and texts to campaigns and provides lead-journey insights. A JavaScript snippet can replace website phone numbers with tracking numbers based on a visitor’s tracked source. Plans include call tracking, recording, and routing, with options for form attribution, transcripts, keyword analysis, summaries, sentiment analysis, and conversion tagging. Voice Assist provides 24/7 lead intake and qualification and starts at $95/month; pricing details also list an additional $1 per call after 50 Voice Assist calls lasting more than 15 seconds, alongside Lead Tracking starting at an additional $55. API access is included in all plans, with additional monthly charges above 1,500 API calls. The iOS and Android app includes call logs, recordings, transcripts, summaries, outbound calls through tracking numbers, and text messaging, but is available only in the United States and Canada. Lead Tracking costs $50 a month plus additional usage; there is no free plan, and a 14-day trial is listed.