CallGrid

Spec sheet

Purpose

CallGrid is a pay-per-call platform that routes and sells inbound calls through a real-time double-blind auction, with AI in the routing decision and billing based on talk time.Read 7 Oct 2026 · callgrid.com

Intended users

CallGrid describes its platform as built for pay-per-call buyers, sellers, and networks.Read 7 Oct 2026 · callgrid.com

Integrations

CallGrid states that it has 100+ integrations, including HubSpot, Slack, Google Ads, Ringba, and Five9, and supports connecting other tools through webhooks, postbacks, its API, and MCP.Read 7 Oct 2026 · callgrid.com

Support

Founder-level support is included on every plan, and the support page directs users to email [email protected] for help from a person.Read 7 Oct 2026 · callgrid.com

AI qualification

An AI voice agent can screen callers before routing so buyers pay for qualified calls.Read 7 Oct 2026 · callgrid.com

Auction

Each inbound call opens a double-blind auction, and the destination with the highest revenue per call wins.Read 7 Oct 2026 · callgrid.com

Call intelligence

CallGrid offers call recordings, transcripts, and keyword tagging for review and disputes.Read 7 Oct 2026 · callgrid.com

Call resilience

Call Recovery, Call Failover, and a Circuit Breaker are offered to recover failed connections, route around outages, and remove failing destinations from rotation.Read 7 Oct 2026 · callgrid.com

MCP access

The hosted MCP server connects to Claude, ChatGPT, and other MCP clients for read-only questions about calls and campaigns.Read 7 Oct 2026 · callgrid.com

Pricing limits

Platform fees are combined with usage charges; listed starting rates include $2 per local or toll-free number per month, $0.04 per local connected minute, and $0.05 per toll-free connected minute.Read 7 Oct 2026 · callgrid.com

Reliability

CallGrid says it publishes uptime live and runs its platform on the Twilio Super Network, with post-dial delay under 100 ms.Read 7 Oct 2026 · callgrid.com

Reporting

Reporting covers revenue, RPC, and conversion by source and buyer, down to the individual call.Read 7 Oct 2026 · callgrid.com

Routing

Routing options include weights and priority, revenue, average RPC, dynamic RPC, and AI routing, with Turbo Routing as a speed layer for pre-bid methods.Read 7 Oct 2026 · callgrid.com

Security status

HIPAA, SOC 2, and ISO 27001 are listed as in progress, and CallGrid says its 29 documented security and compliance policies are available on request.Read 7 Oct 2026 · callgrid.com

Plans and prices

Every CallGrid plan and price →

Where Specifiction places it

• Sales Call Tracking Software#7 of 247.9
• Inbound Call Tracking Software#6 of 207.9
• Call Tracking Software#18 of 367.8