CallHub vs Comm100 Contact Center
CallHub
callhub.ioComm100 Contact Center
comm100.comSide by side
| Figure | CallHub | Comm100 Contact Center |
|---|---|---|
| Price from | $0.05/mo | $27/mo |
| Free plan | Yes | — |
| Free trial | Yes | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| Windows | Yes | Yes |
| macOS | Yes | Yes |
| iOS | Yes | Yes |
| Android | Yes | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 3 | 11 |
| Spec score · Call Center Software | 8.9 (#12) | 9.0 (#6) |
| Channels | Its platform includes call center software, voice broadcasts, text broadcasts, text-to-join, email outreach, and workflows. | Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps, and Comm100 Anytime Chat. |
| Company | CallHub is a product of Gaglers Inc., whose listed address is 1250 I St NW #330, Washington, DC 20005. | Comm100 says it has pursued its customer service mission since 2009. |
| Documentation | CallHub publishes an API reference with endpoint groups for contacts, webhooks, call-center campaigns, peer-to-peer texting, numbers, schemas, and agent consoles. | The help center lists 163 Live Chat articles, 77 Ticketing & Messaging articles, 83 AI & Automation articles and 13 Live Chat API/webhook articles. |
| Founded | The company’s story says Augustus Franklin created the original chat tool in 2011. | 2009 |
| Free plan | No | No |
| Headquarters | Washington, DC, United States | Vancouver, British Columbia, Canada |
| Integrations | Direct integrations include NGP VAN, NationBuilder, Action Network, PDI, Salesforce, EveryAction, CiviCRM, Blackbaud, Blue State Digital, and Freshsales. | The integration catalog includes Salesforce, Microsoft Dynamics 365, Zendesk, Twilio, SharePoint, Canvas, Webex Contact Center, Cisco, Instagram, Telegram, Signal and Microsoft Bookings. |
| Rating on Apple App Store | 4.6 out of 5 from 506 ratings | 4.4 out of 5 from 21 ratings |
| Rating on Capterra | 4.4 out of 5 from 251 reviews | 4.7 out of 5 from 108 reviews |
| Rating on G2 | 4.8 out of 5 from 35 reviews | 4.4 out of 5 from 62 reviews |
| Rating on GetApp | 4.4 out of 5 from 250 reviews | 4.7 out of 5 from 108 reviews |
| Rating on Google Play | 4.4 out of 5 from 272 reviews | 3.0 out of 5 from 194 reviews |
| Rating on Software Advice | 4.4 out of 5 from 251 reviews | 4.7 out of 5 from 108 reviews |
| Rating on Trustpilot | 2.6 out of 5 from 4 reviews | 3.2 out of 5 from 1 review |
Plans
Comm100 Contact Center
- Comm100 Voice$27 a month
- Live Chat Startup$31 a month
- Live Chat Plus$55 a month
- Live Chat Startup$372 a year
- Live Chat Plus$660 a year
- AI AgentPriced on request
- AI CopilotPriced on request
- AI InsightsPriced on request
- AI KnowledgePriced on request
- AI QAPriced on request
In their own words
CallHub
CallHub provides campaign and digital organizing tools for calling, broadcasts, texting, relational organizing, and workflow automation. Its channels include call center software, text and voice broadcasts, text-to-join, email outreach, and workflows. Phone banking offers predictive, power, auto, and preview dialers, along with branching scripts, inbound and patch-through calls, and AI-powered Smart Insights. Peer-to-peer texting can send initial messages automatically and includes trackable shortened links, profanity filtering, surveys, and data integration. Listed integrations include NationBuilder, Blackbaud, NGP VAN, Action Network, CiviCRM, Salesforce, Freshsales, Zapier, and OSDI; the API supports custom two-way data flows with another app. CallHub has Android and iOS apps, plus a web product compatible with Windows and Mac. Essential is listed at $0.05 a month at standard rates, with free credits to get started, and limits of 10,000 contacts and 10 agents. Scale lists unlimited contacts and agents, but no price is given.
Comm100 Contact Center
Comm100 Contact Center is an omnichannel customer service platform for companies handling support across channels. Live Chat provides customizable chat, visitor monitoring, routing and reporting, with features that depend on the plan. Ticketing & Messaging manages messages from 12 channels, including email, SMS, social networks, messaging apps and Comm100 Anytime Chat. Its AI Agent supports context-aware conversations, guided workflows, escalation and learning from unanswered queries. Agents can work through web, Windows or Mac desktop apps, and iPhone, iPad or Android apps. Comm100 also offers full on-premises deployment, including AI Agent, Live Chat, Ticketing, Knowledge Base and connected channels. Its integrations directory lists Salesforce, HubSpot, Shopify, Zendesk, Zapier, Google Analytics, WhatsApp and Telegram. Comm100 Voice costs $27 a month; Live Chat Startup costs $39 a month per agent, and Live Chat Plus costs $69 a month per agent. The service has a 30-day trial and no free plan. Comm100 states that data is encrypted in transit using TLS 1.2 or higher.