CallMatrix vs Cloud IVR
CallMatrix
callmatrix.ioCloud IVR
ivr.roSide by side
| Figure | CallMatrix | Cloud IVR |
|---|---|---|
| Price from | $40.83/mo | €8.33/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Plans published | 6 | 3 |
| Spec score · IVR Software | 7.9 (#10) | 8.1 (#8) |
| API | The REST API is available on Enterprise and provides programmatic access to campaigns, buyers, calls, analytics, and number management. | The Pro plan includes API integration, and Enterprise also lists API integration. |
| Headquarters | United States | Sulina, 6D, Berceni, Ilfov, Romania |
| Support | Starter includes email support with a 48-hour response, Growth includes priority email support with a 24-hour response, and Enterprise includes phone and Slack support. | The terms list [email protected] for technical support requests. |
Plans
CallMatrix
- Starter$49 a month
- Growth$79 a month
- Starter Annual$490 a year
- Growth Annual$790 a year
- EnterprisePriced on request
- Enterprise AnnualPriced on request
In their own words
CallMatrix
CallMatrix has no write-up on Specifiction yet; its figures are above.
Cloud IVR
Cloud IVR is a cloud interactive voice response service for incoming calls. Callers can respond by voice or keypad; configured departments can receive routed calls, and the system can collect voice messages. Setup takes place in a web interface without hardware devices, with a visual flow builder, multilingual interface, and reports on incoming calls. Voice prompts are generated from text, so advance recording is unnecessary, and message transcripts are sent by email. The Starter plan includes reporting, automatic voice generation, and work schedules for €99.99 a year. Pro costs €499.99 a year and adds API integration, advanced diagrams, and call-out sessions. Enterprise is billed on demand with custom voices and API integration. A free trial permits testing only from the user’s own phone number. Subscriptions renew automatically unless canceled; contracts can receive refunds within 14 days.