CallMatrix vs Knowlarity Cloud Contact Center
CallMatrix
callmatrix.ioKnowlarity Cloud Contact Center
knowlarity.comSide by side
| Figure | CallMatrix | Knowlarity Cloud Contact Center |
|---|---|---|
| Price from | $40.83/mo | ₹1,400/mo |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| iOS | — | Yes |
| Android | — | Yes |
| API | Yes | Yes |
| Plans published | 6 | 7 |
| Spec score · IVR Software | 7.9 (#10) | 8.7 (#3) |
| Analytics | The platform lists dashboards, 10-dimension segment analysis, CSV export, and a live call board with real-time updates. | The platform includes real-time monitoring dashboards, call analytics and agent-performance reporting. |
| Headquarters | United States | Knowlarity's current website gives Gurugram, Haryana, India as its office address, while G2 lists Singapore as HQ location. |
| Routing | Its routing strategies include auction, weighted, round-robin, and waterfall routing, with conditional rules for geography, time, and day. | The product supports skill-based routing and a Sticky Agent feature that routes repeat callers to the agent they last spoke with. |
| Security | The privacy policy states that data is encrypted in transit with TLS 1.3 and at rest with AES-256, with database access restricted by role-based controls. | Knowlarity says its databases are secured and protected and describes its security and compliance offering as cloud-based. |
| Support | Starter includes email support with a 48-hour response, Growth includes priority email support with a 24-hour response, and Enterprise includes phone and Slack support. | Knowlarity advertises 24x7 support and lists an India support number, 1800-419-0333. |
Plans
CallMatrix
- Starter$49 a month
- Growth$79 a month
- Starter Annual$490 a year
- Growth Annual$790 a year
- EnterprisePriced on request
- Enterprise AnnualPriced on request
Knowlarity Cloud Contact Center
- Unlimited Contact Center Plan₹1,999 a month
- Inbound & Contact Center₹2,999 a month
- Inbound & Outbound Contact Center₹3,499 a month
- Advance Plan₹16,800 a year
- Premium Plan₹34,200 a year
- Premium Plus Plan₹60,000 a year
- Inbound & Outbound Contact Center with lead management (Tentacle)Priced on request
In their own words
CallMatrix
CallMatrix has no write-up on Specifiction yet; its figures are above.
Knowlarity Cloud Contact Center
Knowlarity Cloud Contact Center is a hosted service for tracking, monitoring, and analyzing calls in real time. It supports inbound and outbound handling, with recording, queues, mute and hold controls, warm transfers, callbacks, voicemail, and IVR. Skill-based routing directs calls by agent skills, while Sticky Agent sends repeat callers to the agent they last spoke with. Knowlarity says the cloud platform can respond to an unlimited number of concurrent inbound and outbound calls and requires no additional infrastructure. It can connect with existing CRM software. Its Zoho connections include access to call recordings and lead creation from calls; Zoho Desk can create tickets and contacts, and Zoho Recruit can track call-based prospect performance. Platforms listed are Android, iOS, and web. The company describes smartphone access and advertises 24x7 support. Paid plans start at ₹1,999/mo; listed monthly options include 1999.00 INR for Unlimited Contact Center and 2999.00 INR for Inbound & Contact Center.