CallMatrix vs VoiceGuide
CallMatrix
callmatrix.io
VoiceGuide
voiceguide.comSide by side
| Figure | CallMatrix | VoiceGuide |
|---|---|---|
| Price from | $40.83/mo | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | — |
| Windows | — | Yes |
| API | Yes | Yes |
| Self-hosted | — | Yes |
| Plans published | 6 | 10 |
| Spec score · IVR Software | 7.9 (#10) | 7.6 (#16) |
| Integrations | The site lists Google Ads integration plus client integrations through webhooks, API polling, and CSV import. | VoiceGuide provides REST, WCF, COM, database and file interfaces and supports in-callflow JavaScript and VBScript execution. |
| Support | Starter includes email support with a 48-hour response, Growth includes priority email support with a 24-hour response, and Enterprise includes phone and Slack support. | Free support is provided through VoiceGuide's online support forum. |
Plans
CallMatrix
- Starter$49 a month
- Growth$79 a month
- Starter Annual$490 a year
- Growth Annual$790 a year
- EnterprisePriced on request
- Enterprise AnnualPriced on request
VoiceGuide
- Professional (51+ lines)$180, paid once
- Professional (11 - 50 lines)$220, paid once
- Enterprise (51+ lines)$260, paid once
- Professional (4 - 10 lines)$280, paid once
- Enterprise (11 - 50 lines)$310, paid once
- Professional + Dialer (11 - 50 lines)$380, paid once
- Enterprise (4 - 10 lines)$390, paid once
- Enterprise + Dialer (11 - 50 lines)$470, paid once
- Professional + Dialer (4 - 10 lines)$480, paid once
- Enterprise + Dialer (4 - 10 lines)$590, paid once
In their own words
CallMatrix
CallMatrix has no write-up on Specifiction yet; its figures are above.
VoiceGuide
VoiceGuide builds inbound and outbound IVR and messaging systems through a graphical callflow designer. It can run on-premise or in the cloud and works with Cisco, Avaya, and other telephony systems and providers. The outbound dialer supports standard, preview, and predictive dialing for ACD systems, with answering-machine detection, Do Not Call lists, scheduling, retries, and escalations. ACD features include queuing, skill-based routing, queue-position notifications, and callback scheduling. Interfaces include REST, WCF, COM, database, and file connections, plus JavaScript and VBScript inside callflows. Speech options listed include SAPI, Google Cloud, and MRCPv2 text-to-speech, along with Google Cloud Speech-to-Text/ASR and MRCPv2. It runs on Windows and supports API and self-hosted deployment. Pricing is paid, with one-time plans from $180. A free evaluation enables Enterprise+Dialer features for up to 30 simultaneous calls.