CallMiner Analyze vs Cresta
CallMiner Analyze
callminer.com
Cresta
cresta.comSide by side
| Figure | CallMiner Analyze | Cresta |
|---|---|---|
| Price from | — | $12,500/mo |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 0 | 5 |
| Spec score · Customer Service QA Software | 6.9 (#27) | 8.6 (#5) |
| Spec score · Customer Interaction Analytics Software | 6.9 (#18) | 8.5 (#4) |
| Spec score · Contact Center Quality Assurance Software | 6.9 (#18) | 8.5 (#5) |
| Founded | 2002 | 2017 |
| Headquarters | Waltham, Massachusetts, United States | Palo Alto, California, USA |
| Integrations | CallMiner lists integrations including Amazon Connect, RingCentral, Salesforce, ServiceNow, Twilio, Zendesk, and Zoom. | Cresta lists integrations including Five9, Salesforce, Amazon Connect, NICE, Genesys, Avaya, Twilio, Zendesk, ServiceNow, SharePoint, Databricks, AWS and Google Drive. |
| Security | CallMiner says it undergoes independent third-party audits covering SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022, and PCI DSS controls and compliance. | The integrations page says Cresta uses encryption, dedicated databases, access controls, and PII redaction to protect data. |
| Support | CallMiner describes onboarding that includes platform setup, system integration, analytics configuration, user training, and dedicated support teams. | Cresta directs customers with security program questions to their enterprise sales representative or [email protected]. |
Plans
Cresta
- Agent Assist for Chat$150,000 a year
- Agent Assist for Voice$150,000 a year
- Custom enterprise pricingPriced on request
- Enterprise (custom)Priced on request
- TrustRadius listingPriced on request
In their own words
CallMiner Analyze
CallMiner Analyze has no write-up on Specifiction yet; its figures are above.
Cresta
Cresta combines AI Agents, real-time Agent Assist, Conversation Intelligence and an Agent Operations Center in one customer-experience platform. AI Agents automate customer conversations across voice and digital channels. Agent Assist supplies guidance, knowledge and automation across voice, chat and email. Conversation Intelligence examines conversations for trends, behaviors, risk signals and revenue opportunities. Cresta Opera is a no-code orchestration engine for building, configuring, testing and governing AI behavior. Listed integrations include Five9, Amazon Connect, Salesforce, ServiceNow, Shopify, Databricks, NICE, Microsoft, Genesys, Zendesk, Twilio and HubSpot, with bidirectional data exchange described as staying synchronized at near-zero latency. Cresta cites encryption, dedicated databases, access controls and PII redaction for protection. Its Trust Center lists CCPA, CPRA, GDPR, HIPAA, ISO/IEC 27001, ISO/IEC 27701, ISO/IEC 42001:2023, PCI DSS, SOC 2, TISAX and SOC 3. Pricing is custom and there is no free plan.