CallMiner Analyze vs QEval
CallMiner Analyze
callminer.com
QEval
qeval.aiSide by side
| Figure | CallMiner Analyze | QEval |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 0 | 1 |
| Spec score · Customer Service QA Software | 6.9 (#27) | 7.6 (#10) |
| Founded | 2002 | 2003 |
| Headquarters | Waltham, Massachusetts, United States | 1903 Berry Drive, Nacogdoches, Texas 75964, United States |
| Integrations | CallMiner lists integrations including Amazon Connect, RingCentral, Salesforce, ServiceNow, Twilio, Zendesk, and Zoom. | The platform lists more than 80 prebuilt connectors and says integrations are included without separate connector fees. |
| Redaction | Analyze can automatically redact sensitive data, including PCI DSS data and custom entities, using pattern matching, AI-based entity redaction, or both. | QEval says PII and PHI are redacted at ingest through named entity recognition before model processing. |
| Security | CallMiner says it undergoes independent third-party audits covering SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022, and PCI DSS controls and compliance. | The security page lists SOC 2 Type II, ISO 27001:2022, ISO 42001, PCI DSS Level 1 for the redaction pipeline, and HIPAA support with a BAA available. |
| Support | CallMiner describes onboarding that includes platform setup, system integration, analytics configuration, user training, and dedicated support teams. | The contact page says customer support replies within four business hours and general or partnership inquiries within two business days. |
Plans
In their own words
CallMiner Analyze
CallMiner Analyze has no write-up on Specifiction yet; its figures are above.
QEval
QEval is a contact-center performance management platform for scoring conversations and supporting agent assistance, compliance, coaching, and analytics. It evaluates human agents, AI agents, voice bots, chat copilots, and IVR flows. Supported inputs include voice, chat, email, SMS, social, tickets, CRM records, surveys, agent notes, and AI-agent transcripts. During calls, real-time agent assist can surface compliance prompts, de-escalation scripts, next-best actions, and knowledge-base articles. Other capabilities include speech analytics, screen-capture review, CSAT intelligence, business intelligence, gamification, and case-note analysis. QEval says its proprietary Mixture-of-Experts scoring has a contractual classification-accuracy commitment of 94% or higher and makes no third-party foundation-model calls in the scoring path. It lists more than 80 pre-built connectors and exchange options including REST API, webhooks, SFTP, Amazon S3, and Azure Blob Storage, with no per-connector fees. Pricing is quoted per deployment. QEval states a deployment window within 30 days and a 60-day exit clause without penalty. The platform is built by ETS Labs, the applied AI division of Etech Global Services.