CallMiner Analyze vs Surveypal
CallMiner Analyze
callminer.comSurveypal
surveypal.comSide by side
| Figure | CallMiner Analyze | Surveypal |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 0 | 2 |
| Spec score · Customer Service QA Software | 6.9 (#27) | 7.6 (#11) |
| Founded | 2002 | 2007 |
| Headquarters | Waltham, Massachusetts, United States | Tampere, Finland |
| Integrations | CallMiner lists integrations including Amazon Connect, RingCentral, Salesforce, ServiceNow, Twilio, Zendesk, and Zoom. | The maker lists integrations for Zendesk, Genesys, Salesforce, HubSpot, Severa, and Zapier. |
| Intended users | CallMiner describes Analyze as a tool for customer journey analytics, with insights routed to departments and leaders beyond the contact center. | Surveypal describes CXM as serving an organization from frontline teams to the C-suite, with customer insights accessible across departments. |
| Support | CallMiner describes onboarding that includes platform setup, system integration, analytics configuration, user training, and dedicated support teams. | The customer success team offers help by phone, email, and chat, and the site links to a support center. |
Plans
In their own words
CallMiner Analyze
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