CallMiner Analyze vs Voxjar
CallMiner Analyze
callminer.comVoxjar
voxjar.comSide by side
| Figure | CallMiner Analyze | Voxjar |
|---|---|---|
| Price from | — | $90/mo |
| Free plan | — | Yes |
| Free trial | — | Yes |
| Open source | — | — |
| Web | Yes | Yes |
| API | — | Yes |
| Plans published | 0 | 4 |
| Spec score · Customer Service QA Software | 6.9 (#27) | 8.3 (#4) |
| Spec score · Contact Center Quality Assurance Software | 6.9 (#18) | 8.3 (#4) |
| Founded | 2002 | LinkedIn lists Voxjar as founded in 2015. |
| Headquarters | Waltham, Massachusetts, United States | LinkedIn lists headquarters in Provo, Utah, United States. |
| Integrations | CallMiner lists integrations including Amazon Connect, RingCentral, Salesforce, ServiceNow, Twilio, Zendesk, and Zoom. | Listed integrations include Aircall, Amazon S3, Azure Blob, CallTrackingMetrics, Convoso, Dubber, Five9, Google Cloud Storage, Genesys Cloud, GoHighLevel, Microsoft Teams, SFTP, Slack, Sweet Relish, TrackDrive, Vicidial, Vonage and Ringba. |
| Intended users | CallMiner describes Analyze as a tool for customer journey analytics, with insights routed to departments and leaders beyond the contact center. | The Enterprise plan is described for BPOs, agencies, and organizations with special requirements. |
| Security | CallMiner says it undergoes independent third-party audits covering SOC 2 Type II, FISMA, HITRUST, ISO 27001:2022, and PCI DSS controls and compliance. | Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, offers optional PII redaction and does not train models on customer conversations, transcripts or evaluations. |
| Support | CallMiner describes onboarding that includes platform setup, system integration, analytics configuration, user training, and dedicated support teams. | Free and paid accounts receive email and in-app Intercom support, self-service Help Center documentation and optional dedicated Enterprise support. |
| Transcription | CallMiner says its recognizer transcribes voice in hundreds of languages, and customers can bring their own transcription engine. | Voxjar provides speaker-separated, searchable transcripts in more than 100 languages and can translate calls into English. |
Plans
In their own words
CallMiner Analyze
CallMiner Analyze has no write-up on Specifiction yet; its figures are above.
Voxjar
Voxjar automates call monitoring and coaching by ingesting, transcribing, and scoring voice interactions. Its AI evaluator measures calls against custom criteria, scorecards, conditional logic, and weighted questions. It can track agent strengths, weaknesses, and topics, then produce summaries and coaching overviews. Voxjar says it transcribes calls in more than 100 languages. Evaluations consume AI credits, starting at one credit per minute of audio; advanced and reasoning models use more. When credits run out, automatic evaluations pause until the next billing cycle or an add-on credit purchase, but manual QA remains available. The web-based service has a free Basics plan with three users and 120 AI credits. QA Pro costs $90 a month and includes unlimited users, bulk uploads, integrations, reporting, coaching, and audit logs. A 14-day trial is listed. Voxjar states that it maintains SOC 2 Type II, encrypts data in transit and at rest, and does not use customer conversations, transcripts, or evaluations to train models.