CallSea vs Verint Speech Analytics
CallSea
callsea.app
Verint Speech Analytics
verint.comSide by side
| Figure | CallSea | Verint Speech Analytics |
|---|---|---|
| Price from | — | — |
| Free plan | — | — |
| Free trial | Yes | — |
| Open source | — | — |
| Web | Yes | Yes |
| API | Yes | — |
| Self-hosted | — | Yes |
| Plans published | 1 | 1 |
| Spec score · Call Center Speech Analytics Software | 7.8 (#10) | 6.8 (#25) |
| Coverage | The maker says CallSea analyzes 100% of calls and surfaces critical errors with transcript quotes. | The product is described as surfacing insights from 100% of voice interactions and analyzing up to 100% of calls for non-compliance. |
| Headquarters | Warsaw, Poland | Melville, New York, USA |
| Integrations | Recordings can be ingested through SFTP or REST API, and results can be sent to other systems through webhooks. | Verint says its speech transcription can integrate with contact center applications such as PBX, CCaaS, CRM tools, and recorders. |
| Intended users | The maker describes use in phone sales, debt collection, appointment setting, customer service and medical campaigns. | Verint identifies call centers and BPOs, banking, insurance and finance, healthcare, and retail and e-commerce as common industries for speech analytics. |
| Purpose | CallSea is a B2B SaaS platform that transcribes phone calls and scores them against configurable quality criteria. | Analyzes words, phrases, categories, and themes across voice interactions to surface customer experience insights. |
Plans
In their own words
CallSea
CallSea is a business platform that transcribes phone calls and scores them against quality rules configured by a team. It is available through an API and web interface, and is offered to businesses by SelectCentre sp. z o.o. in Warsaw, Poland. The maker says it analyzes 100% of calls and flags critical errors with transcript quotations. Teams can create checklists, point scales, event detection, and critical-error rules, producing an AI score from 0 to 100. Transcripts separate agent and customer speech, support phrase search, and link matching phrases to playable audio segments. Speech recognition supports more than 90 languages, with a language set for each campaign. Recordings arrive through SFTP or REST API, while results can leave through webhooks. Scheduled email reports and exports support daily, weekly, or monthly reporting. Servers are in Germany and models run in the EU. Audio is not stored permanently; transcripts and results are stored. Pricing starts at 690 PLN/mo, with no free plan and a free trial.
Verint Speech Analytics
Verint Speech Analytics analyzes voice interactions for words, phrases, categories, themes, sentiment, compliance, and customer-experience insight. Verint describes coverage across 100% of voice interactions and analysis of up to 100% of calls for non-compliance. A visual player combines transcripts, emotions, topics, screen recordings, and quality evaluations. Analysis features include conversational themes, root-cause analysis, emerging trends, sentiment, call maps, KPI calculations, and GenAI interaction summaries. Genie Bot lets analysts question a selected subset of unstructured calls and inspect individual calls. PII Redaction Bot detects and redacts sensitive information without an additional product or service subscription. Sentiment Bot scores voice and digital interactions and sends scores to the Verint CX Data Hub. Transcription can integrate with PBX, CCaaS, CRM tools, and recorders. The product is available on web or self-hosted deployments, with encrypted data in transit and at rest and controls for retention.